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Hello Patient · 6 hours ago

AI Product Manager, Customer Implementations (Remote - SF)

United States

Full-time

Remote

Mid Level

$140K/yr - $180K/yr

3+ years exp

Hello Patient is transforming healthcare communication through advanced conversational AI, and they are seeking a technical, high-agency Product Manager to own the end-to-end delivery of AI agents in real customer environments. This role involves managing the launch of AI solutions, coordinating cross-functional teams, and ensuring successful deployment in healthcare practices.

Artificial Intelligence (AI)Generative AIHealth Care

Responsibilities

Lead end-to-end delivery of net-new AI agent deployments for customers

Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality

Own the 'what are we actually shipping and why' question, and make sure the answer is clear to everyone involved

Lead deployments for new workflows, integrations, and verticals where no playbook exists yet

Own the work around the edges: net-new integration requirements, unknown product surface area, cross-functional dependencies, scope decisions, and launch coordination

Identify unknowns early, de-risk them, and make tradeoff decisions to maintain velocity

Conversational Designers build the agent—they gather requirements from customers, design conversation flows, and ship agent behavior. You don't direct this work; you work alongside it

You own everything else: integration scoping with Customer Engineering, cross-team coordination, timeline management, stakeholder communication, and unblocking whatever's in the way

When integrations require net-new engineering work, you own requirements and prioritization with the engineering team

Identify patterns across launches and codify them into playbooks

Know when a workflow or integration is ready to transition from zero-to-one ownership to steady-state implementation

Hand off proven patterns to implementation teams and move on to the next net-new challenge

Qualification

Product ManagementTechnical backgroundAPIsIntegrationsAI-native productsHealthcare experienceActionStartup experienceVoice AI familiarityCross-functional collaborationOwnership

Required

3+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat)

Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect

Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet

Proven ability to work across functions through influence, not authority

Bias toward ownership and action—you'd rather make a call and course-correct than wait for clarity