City of Coconut Creek · 3 days ago
Permit Technician I
Coconut Creek, FL
Full-time
Onsite
Entry Level
1+ years expThe City of Coconut Creek is recognized as one of the best places to live in America and is seeking a Permit Technician I to join their Sustainable Development department. This role involves performing entry-level clerical work, focusing on customer service and processing permit applications with minimal supervision.
Government Administration
Responsibilities
Responsible for customer service requests in-person, via telephone and electronically
Handles high volume of telephone calls and email correspondence
Communicates/assists with submittal requirements and completes online searches in city and county portals
Reviews and accepts building permit submittals for accuracy & completeness
Schedules inspections
Inputs and maintains contractor information in Community Plus & Alfresco
Notifies contractors and homeowners regarding permit status; distributes pickup and hold permits; contacts contractors for outstanding permits
Completes property lien searches and public records requests
Copies and scans documents; maintains office equipment
Assists plan reviewer/inspectors with permit issues
Processes level one (1) building permits
Performs related work as assigned and/or required
Qualification
Required
High school diploma or GED; supplemented by a minimum of six (6) months of clerical experience and one (1) year of customer service experience
Knowledge of basic construction jargon
Skill in Microsoft Office products (Word, Outlook, and Excel)
Skill in providing excellent customer service
Skill in attention to detail and accuracy
Ability to multi-task while working with tight deadlines and shifting priorities
Ability to quickly and independently learn new software programs
Ability to analyze and define problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of City policies and procedures
Ability to organize and prioritize work for timely completion, as well as to balance business needs, customer needs, and business risk
Ability to work with minimal supervision and manage workload accordingly
Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to regularly attend work and arrive punctually for designated work schedule
Preferred
Minimum of one (1) year working in a Building Department or Construction experience is preferred
Benefits
10 paid full-day holidays and 2 paid half-day (Christmas Eve and New Year's Eve) holidays per year.
16 hours/year (prorated the first year of employment based on hire date); does not roll over.
Employees earn vacation leave from the date of hire based on the following schedule: < 4 years of service: .0385 hours per each regular paid hour (80 hrs./yr.) - 4+ years of service: .0577 hours per each regular paid hour (120 hrs./yr.) - 7+ years of service: .0770 hours per each regular paid hour (160 hrs./yr.) - 10+ years of service: .0962 hours per each regular paid hour (200 hrs./yr.) Maximum accumulation is 200 hours as of the last day of the pay period including November 1 each year for employees with fewer than 10 years of service. Maximum accumulation is 240 hours as of the last day of the pay period including November 1 each year, with up to 80 excess hours payable per year, for employees with at least 10 years of service.
Employees earn 0.0462 hours of sick leave for each hour of regular paid service. Accumulations in excess of 520 hours are paid out annually at a 50%, 75%, or 100% conversion rate depending on years of service.
For each employee, the City pays the premiums for $20,000 Basic Life insurance, $20,000 AD&D, and Long and Short-Term Disability, and contributes towards the total premium for medical insurance. For employees selecting the High Deductible Health Plan (HDHP), employee-only medical insurance coverage is paid 100% by the City’s contribution.
The City’s insurance program includes a Section 125 Program, which allows eligible employees to pay for medical and dental insurance, dependent health coverage, HSA Contributions (if eligible), additional life insurance, some AFLAC policies, etc., and any other eligible insurance premiums with pre-tax dollars, and/or set aside pre-tax dollars for unreimbursed medical, dependent or elder care.
Employees may also make voluntary contributions to a 457 Deferred Compensation Plan or Roth IRA Plans with ICMA-RC, up to the annual limit as defined by the IRS.
Employees are eligible for an annual lump sum longevity payment as follows: Upon completion of five (5) through nine (9) years of service: $500; Upon completion of ten (10) through fourteen (14) years of service: $1,000; Upon completion of fifteen (15) through nineteen (19) years of service: $1,500; Upon completion of twenty (20) years of service: $2,000.
Employees who have completed their one (1) year probationary period are eligible to participate in the Tuition Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement of 100% for a grade of A, 75% for a grade of B, and 50% for a grade of C.
Employees are eligible for up to 5% in pay-for-performance compensation, based upon their annual evaluation, provided said compensation is approved and funded in the city’s adopted budget.
The City offers a variety of discount programs.
The City of Coconut Creek offers a wide variety of wellness initiatives and programs.
Free City Gym membership to all employees.
Company
City of Coconut Creek
Coconut Creek is a quaint city of 60,000 located in Broward County, South Florida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase