CAMP Systems International, Inc. · 3 weeks ago
Software Support Technician
United States
Full-time
Remote
Entry Level
$26.44/hr - $27.88/hr
2+ years expCAMP Systems International, Inc. is a leader in aircraft compliance and health management for the global business aviation industry. They are seeking a Software Support Technician to provide remote software system support, assist customers with software issues, and ensure customer satisfaction through effective communication and problem resolution.
AerospaceAir TransportationInformation ServicesInformation TechnologyManagement ConsultingSoftware
Responsibilities
Troubleshoot, diagnose, identify, and resolve software issues by means of research, testing and remote screen sharing
Provide Tier I support answering the help desk phone line and email for all incoming service requests; includes the Emergency Support line
Provide answers directly to clients by identifying problems, researching answers, and guiding client through corrective steps quickly, clearly, and jargon-free
Escalates incidents to Senior Support Engineers and alert manager of priorities and problems
Consult customers on the ideal use of the software based on best practice and customer business processes
If unable to provide the solution, collect and document necessary information for appropriate specialist to address. Follows through all calls and issues until resolved
Create and maintain working documents which includes processes, procedures, FAQs, and known errors, etc.- contributing to a working knowledgebase
Adheres to Software Maintenance Agreement timelines and requirements
Assists other help desk Technicians as needed
Other duties may be assigned
Qualification
Required
Associate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience
Ability to multitask and work in a fast paced and environment
Must possess the ability to read, analyze and interpret technical procedures and understand general business correspondence and effectively present information and respond to questions via multiple methods of communication to both internal and external stakeholders
Fluent with Microsoft Server and Windows operating systems
Intermediate to advanced knowledge of Microsoft Office including Outlook and Excel
Hardware/Software troubleshooting experience in environments servicing local and remote users
Preferred
Exposure/experience in preparing and presenting basic software training information
Knowledge and/or experience of aviation industry a plus
Bilingual a big plus (Spanish preferred)
Knowledge of and/or experience in accounting processes strongly preferred
Knowledgeable in current networking standards
Familiar with system administration
Knowledge of accounting systems a plus (i.e., Quick Books, Great Plains)
Knowledge of client/server software systems, SQL, and Oracle database systems a plus
Experience with Quantum Control a major plus
Company
CAMP Systems International, Inc.
CAMP Systems is the industry’s leading Aircraft Maintenance and Regulatory Compliance Management solution for fixed and rotor wing aircraft.
501-1000 employees
H1B Sponsorship
CAMP Systems International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (13)
2022 (9)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-26Acquired
2016-08-31Debt Financing
Leadership Team
K
Kevin Ryan
VP Market Development
John Nelson
Chief Strategy Officer – Business Aviation
Recent News
Business Standard (India)
2024-10-19
2024-04-18
MarketScreener
2024-02-27
Company data provided by crunchbase