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BECU · 1 day ago

Collection & Recovery Support Specialist

Tukwila, WA

Full-time

Hybrid

Entry Level

$25.67/hr - $31.30/hr

2+ years exp

BECU is a financial institution focused on serving its members and communities. The Collection & Recovery Support Specialist plays a crucial role in ensuring the accuracy and integrity of financial transactions, supporting members during critical financial moments while maintaining compliance and operational efficiency.

Responsibilities

System Transaction Processing: Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes that result from credit union losses

Account Closure Support: Complete system updates and documentation for involuntary closures of deposit and revolving accounts with clarity, precision, and consistency

Loan Modification Coordination: Execute system maintenance and documentation for loan modifications related to Bankruptcy, Loss Management, or the Member Assistance Department

Debt Management Program Handling: Process and follow up on external debt management program requests, communications, and related correspondence

General Ledger Balancing: Reconcile and report all appropriate general ledger activity to Accounting, ensuring accuracy and timely completion

Confidential Case Management: Maintain a high level of discretion and confidentiality when handling sensitive member or employee information

Inquiry Support: Respond to internal and external inquiries promptly, courteously, and professionally, offering clear and effective communication

Internal & External Service Excellence: Uphold a consistent standard of professional, member-focused service in all interactions

Research & Issue Resolution: Investigate and resolve exception transactions and out-of-balance conditions quickly and effectively

Mail & Inbox Oversight: Manage daily incoming mail and monitor department email inboxes to ensure timely processing and follow-through

Additional Contributions: Support the team with other assigned duties, contributing your skills wherever needed

Qualification

Operational experienceCollections experienceFinancial systems knowledgeAttention to detailConfidentialityCustomer serviceTeamworkProblem-solvingVerbal communicationWritten communication

Required

High school diploma or equivalent required

Typically two years of operational experience at a Financial Institution required

Full time hours required, with additional hours as necessary

Preferred

Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred

Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained

Ability to exercise confidentiality and discretionary judgment

Ability to work well under deadlines

Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving

Proficient verbal and written skills to effectively communicate and provide customer service

Benefits

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

Company

BECU

Glassdoor3.7

As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.

Founded in 1935

Tukwila, Washington, USA

1001-5000 employees

https://www.becu.org/landing/fintech-incubator

H1B Sponsorship

BECU has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (5)

2024 (3)

2023 (1)

2022 (1)