Kerecis · 1 week ago
Regional Operations Support Specialist
Arlington, VA
Full-time
Onsite
Mid Level
3+ years expKerecis is a company seeking a Regional Operations Support Specialist to facilitate sales operations processes and ensure customer satisfaction. The role involves coordinating benefit investigations, managing customer orders, and supporting the sales team with various operational tasks.
Health CareManufacturingMedicalMedical Device
Responsibilities
Regional responsibility for receiving and ensure processing of benefit investigations, customer orders, shipping, invoicing, collections, as well as fielding and directing customer inquiries. This includes direct customer orders, bill only orders, as well as trunk stock and sample requests
Assist with the creation and updating of Customer Operations Department COD Standard Operating Procedures (SOPs) in the Employee Handbook & Operations Guide
Process and coordinate the submission of new accounts including online and paperwork submissions via Greenlight Medical, MedApproved, direct PDF forms, etc., in coordination with Sales Representatives and the Regional Directors
Oversee the product inventory in their region and ensure an adequate supply of product is always on hand to support sales operations
Ensure all daily and monthly reports are disseminated for orders, sales and Benefit Investigations (BIs)
Collect product and process feedback from the Region and implement processes and systems to better help our U.S. operations
Educate the sales force on proper inventory management and product handling to be compliant with the FDA
Train the sales team in the region on administrative tasks
Be the first line of escalation for the sales team
Perform other duties assigned by management
Qualification
Required
Strong communication and process enforcement skills
Superior organization: ability to prioritize, plan and adhere to deadlines
Ability to work in an intense, fast paced, matrixed, multinational work environment
Team player capable of working effectively with variety of departments
Self-motivation, ability to work with limited supervision
Strategic, analytical approach and thorough understanding of sales and inventory management
Effective communication and strong interpersonal skills
Bachelor's degree from an accredited college or university
Minimum three years of work experience
Company
Kerecis
Kerecis is a commercial stage company pioneering the use of fish skin and fatty acids in cellular-therapy and regenerative-medicine
501-1000 employees
H1B Sponsorship
Kerecis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$123.61MKey Investors
Silicon Valley BankKIRKBITechnology Development Fund
2023-07-07Acquired
2022-07-21Debt Financing· $15M
2022-07-20Series D· $60M
Leadership Team
Gudmundur Fertram Sigurjonsson
Founder, President & CEO
Gunnar Jóhannsson
SVP of Research & Development
Recent News
Morningstar.com
2025-12-26
Business Wire
2025-12-17
Morningstar.com
2025-10-06
Company data provided by crunchbase