Blue Shield of California · 2 months ago
Workforce Optimization Analyst, Consultant
El Dorado Hills, CA, United States
Full-time
Onsite
Mid Level
$100K/yr - $151K/yrBlue Shield of California is seeking a Workforce Optimization Analyst to join their Workforce Management team. In this role, you will analyze contact center trends and develop KPI reports to ensure appropriate staffing and identify opportunities for efficiency improvements.
Financial ServicesHealth InsuranceNon Profit
No H1B
Responsibilities
Analyze contact center trends, including call volumes, offline inventory, and call patterns to forecast workload needed to support various channels
Develop KPI reports
Communicate with leaders on opportunities and risks to performance
Qualification
Required
Experience in workforce management or optimization in a contact center environment
Strong analytical skills with the ability to interpret data and trends
Proficiency in developing KPI reports
Excellent communication skills to convey opportunities and risks to performance
Ability to work collaboratively with operations teams
Company
Blue Shield of California
Blue Shield of California is a health insurance service provider.
Founded in 1939
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Culp
Senior Vice President, Government Markets
Gregory Siebert
Senior Vice President Provider Partnerships & Network Management
Recent News
Fierce Healthcare
2025-12-15
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