NAYA · 1 day ago
Restaurant Menu Systems Manager
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
5+ years expNAYA is a growing company focused on sharing authentic Middle Eastern flavors and building a strong team. The Restaurant Menu Systems Manager will be responsible for optimizing the menu architecture across various ordering platforms to ensure a seamless guest experience and operational efficiency.
Restaurants
Hiring Manager
Lori Goldstrohm
Responsibilities
Configure, maintain, and optimize NAYA’s menu across all ordering platforms including POS, digital ordering, and third-party delivery partners
Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy
Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts
Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting
Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence
Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live
Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks
Onboard new restaurant locations into all menu systems with accuracy and consistency
Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams
Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines
Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting
Qualification
Required
3–5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment
5+ years of experience in restaurant operations, technology, or systems enablement roles
Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and Online Ordering Systems
Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives
Strong analytical, organizational, and communication skills
A mindset that is: Highly detail-oriented, Exceptionally organized
Able to see the menu as a cohesive system—not a collection of parts
Passion for improving guest and team experience through streamlined systems and thoughtful design
Preferred
Bachelor's degree preferred—ideally in Information Systems, Hospitality, or a related field
Benefits
Competitive pay to recognize your impact
Competitive bonus plan
Paid Vacation time
Medical, dental, and vision insurance to keep you healthy and thriving
Flexible Spending Account
Commuter benefits to make life easier
Employee discounts and free NAYA meals — because we believe in enjoying what we serve
Pet Insurance - because we know your fur babies are important to you
Growth opportunities at every level — we invest in developing leaders from within
Employee Assistance, Same Day Pay, Identity Theft Protection, and much more!
Company
NAYA
NAYA's goal has always been to serve wholesome, fresh, and authentic Middle Eastern food that tastes and looks fantastic.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-30Secondary Market
2020-10-30Acquired
Leadership Team
Hady Kfoury
Founder
Paul Rittenberg
Chief Development Officer (CDO)
Company data provided by crunchbase