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State of Washington · 1 week ago

Consolidated Veteran Services Representative (CVSR): WorkSource Columbia Basin

Walla Walla, WA

Full-time

Onsite

Mid, Senior Level

4+ years exp

The State of Washington is seeking a Consolidated Veteran Services Representative (CVSR) to advocate for veterans and assist them in overcoming barriers to employment. The role involves case management, developing employer connections, and guiding veterans through career plans to secure stable employment.

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Responsibilities

Connect job-ready veterans, veterans with employment barriers, and eligible spouses to employment, training, and support services through WorkSource and community partners

Provide intensive, customer-centered case management, coordinate with the VA Vocational Rehabilitation Program and other partners, conduct community outreach, and develop employer relationships that lead to career pathways and on-the-job training opportunities for veterans

Develop and maintain partnerships with businesses, federal contractors, WorkSource teams, VA programs, apprenticeship sponsors, Veteran Service Organizations, educational institutions, and other community partners; represent WorkSource at events and meetings; proactively promote veteran hiring and employment needs

Advocate for Priority of Service for veterans across internal programs (WIOA, Trade Adjustment Assistance) and train staff partners on Priority of Service requirements

Job development and employer engagement: identify employer workforce needs, conduct business needs assessments, contact potential employers, develop and monitor on-the-job training or apprenticeship agreements, and refer qualified veterans to job openings

Individual intake and customer-centered planning: conduct interviews and assessments to determine veterans’ interests, skills, barriers, and service options; develop Individual Employment Service Plans and Reemployment Services Summaries in accordance with Title 38

Intensive case management for veterans with barriers using the DVOP model: perform detailed assessments, set short- and long-term goals, coordinate referrals to training and supportive services, administer and interpret skills and aptitude assessments, and guide veterans through training and credentialing

Deliver orientations, workshops, hiring events, and job fairs: design themes and marketing, coordinate logistics, recruit employers, and facilitate veteran-focused events that connect job seekers to opportunities

Manage employer-veteran matching and referrals: screen resumes and applications, arrange employer interviews and appointments, follow up with employers, and support placement and retention activities

Records and data management: maintain timely and accurate case notes, service plans, IPPs, staff expenditures, and exit outcomes; enter and update information in required data systems (WIT and other systems)

Ongoing communication and responsiveness: provide timely customer service by phone, email, and in person; respond to partner requests and coordinate services across agencies

Caseload contact standards: maintain regular contact with VR&E and DVOP customers (at least once every 14 days), document touch points, and ensure caseload documentation meets program requirements

Qualification

Veteran Employment AdvocacyCase Management ExperienceEmployer OutreachWorkforce DevelopmentPublic RelationsReferral CoordinationCustomer ServiceCommunity OutreachPerformance EvaluationConflict Resolution

Required

Option 1: One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency

Option 2: A Bachelor's degree AND four (4) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience, which includes one year experience as a designated lead worker

Option 3: A combination of education and/or relevant experience totaling eight (8) years

Education To Experience Equivalences: Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

A Master's degree or above will substitute for one (1) year of work experience

Required Equity Competencies: The ability to take action to learn and grow

Required Equity Competencies: The ability to take action to meet the needs of others

Core Competencies: Veteran Employment Advocacy Expertise: Ability to promote veteran hiring initiatives

Core Competencies: Employer Outreach Skills: Proficiency in engaging businesses to support workforce programs

Core Competencies: Performance Evaluation Skills: Proficiency in tracking service effectiveness

Core Competencies: Conflict Resolution Skills: Proficiency in resolving customer concerns

Core Competencies: Workforce Service Facilitation Expertise: Ability to match job seekers with employment programs

Core Competencies: Referral Coordination Skills: Proficiency in directing job seekers to appropriate training opportunities

Core Competencies: Employer Outreach and Business Needs Assessment Expertise: Ability to connect job seekers with employment opportunities

Core Competencies: Public Engagement and Outreach Expertise: Ability to represent workforce programs in the community

Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review

Preferred

Selective preference will be accorded to Veterans with first priority given to qualified service-connected disabled Veterans, second to qualified eligible Veterans, and third given to qualified eligible persons as defined by Title 38, USC, Section 4101(5)

To receive selective veteran preference, please attach your U.S. Dept. of Veterans Affairs – ‘Civil Service Preference Letter', DD214 or equivalent document along with your resume and cover letter