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GCI Communication Corp. · 1 week ago

Core Network Technician II - (Fairbanks, AK)

Fairbanks, AK

Full-time

Onsite

Mid, Senior Level

6+ years exp

GCI Communication Corp. is a leading provider of communication and technology services in Alaska, dedicated to delivering connectivity even in the most challenging conditions. The Core Network Technician II will be responsible for the operation and maintenance of the company’s core networks, ensuring optimal network availability and performance while collaborating with various teams to support network infrastructure.

Telecommunications

No H1B

U.S. Citizen Only

Responsibilities

Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability

Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs)

Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise

Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services

Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery

Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions

Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution

Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment

Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups

Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards

Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards

Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates

Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures

Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes

Qualification

Telecommunication protocolsNetwork troubleshootingTransmission technologiesNetwork maintenanceTechnical supportChange ManagementTest equipment proficiencyDC power systemsAccountabilityCommunicationCollaborationCustomer focusReliability

Required

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent

Minimum of six (6) years of increasing responsibility and experience within a telecommunication central office, or related environment

Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports

Ability to work in a team environment on maintenance bridges with minimal supervision

Ability to promote teamwork and encourage a professional, courteous work ethic

Dedicated to continually improving personal skills, and the group's ability to serve the customer

Procedurally oriented with excellent customer service

Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks

Familiar with all test equipment common to a core central office

Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing

Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures

Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment

Demonstrates a moderate understanding of telecommunications systems, including the installation, modification, and testing of network infrastructure

Capable of performing basic to moderately complex equipment installations, test procedures, and system turn-ups under moderate supervision

Possesses a foundational knowledge of Change Management processes and procedures

Able to execute High Availability Method of Procedure (HA MOP) tasks under moderate supervision

Routinely conducts inspections and preventive maintenance to ensure central office environments remain clean, organized, and free from safety hazards, with minimal supervision required

Basic to intermediate knowledge of transmission technologies, including T-Carrier, SONET, DWDM, CWDM, and PON systems

Understanding of Internet Protocol (IP), including IP addressing schemes and subnetting principles

Familiarity with fiber optic safety guidelines and installation standards

Working knowledge of DC power systems supporting network infrastructure

Proficient in using test equipment commonly employed in the installation, diagnostics, and repair of telecommunications systems

Exposure to and application of industry-standard testing methodologies