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Pittsburgh Robotics Network · 1 week ago

Technical Services Specialist - USA

Pittsburgh, PA

Full-time

Onsite

Entry, Mid Level

Pittsburgh Robotics Network is a mining technology company focused on enhancing underground mining operations through high-fidelity data and decision-making platforms. The Technical Services Specialist will provide training, technical support, and consulting services to customers, ensuring a positive experience and facilitating the adoption of MVS technologies.

Artificial Intelligence (AI)AssociationNon ProfitRobotics

Responsibilities

Work in a safe and professional manner, underground and at remote locations

Provide training, technical support, and consulting services to customers, including:

Train customers who have a diverse set of technical and mining industry backgrounds

Ensure the customer feels that their experience is positive and productive

Assess, properly document, and resolve issues in a timely manner

Communicate confidently and effectively with customers, creating excitement for adoption of MVS technologies

Gather customer feedback at mine sites and through remote touchpoints

Support the sales and commercial teams to create a compelling case for each new customer to purchase MVS technology, and then expand usage over time

Test and familiarize yourself with new versions of products when required

Contribute to the ongoing development and improvement of training materials

Encourage an environment of collaboration by engaging in teamwork and building relationships across departments

Respond to and courteously accept unexpected requests on behalf of management and other staff whenever possible

Travel up to 50% both domestically and internationally

Qualification

Underground experienceGeologyEngineering degreeUnderground mapping softwareCustomer service skillsTechnical support experiencePublic speakingBilingual SpanishBilingual FrenchBilingual PortugueseTeamwork