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Merchant & Gould P.C. · 4 weeks ago

Desktop Support Engineer (Helpdesk)

Minneapolis, MN

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $65K/yr

1+ years exp

Merchant & Gould has been a leader in intellectual property law for more than 100 years. They are seeking a Desktop Support Engineer (Helpdesk) responsible for maintaining, upgrading, and troubleshooting company technologies supporting end users, involving PC hardware and software management systems.

ConsultingLegalReal Estate

H1B Sponsor Likely

Responsibilities

Diagnoses and quickly resolves a wide range of Windows application issues to help minimize downtime

Implements, upgrades (3-years for hardware), troubleshoots and resolves issues within supported End User Computing systems

Configures, maintains and deploys desktop operating systems, ensuring data integrity and system security

Creates and maintains service documentation to be used by IT personnel and customers within the organization

Works cross-functionally with internal departments to improve the customer experience and identify and resolve root causes of PC hardware and software issues

Works with Vendor partners to identify and resolve moderate to complex product issues and computer leases

Provides patch management of information systems

Maintains and updates asset inventory

Participates in new project efforts and provides documentation and training of new systems and processes to support personnel

Assists senior level staff members with advanced maintenance and troubleshooting of End User technology systems for software deployment, patching and systems management

Limited travel to office locations

Qualification

Windows Active DirectoryWindows 11Office 365A+ CertificationMicrosoft SCCMMicrosoft IntuneInterpersonal skillsCommunication skillsDocumentation skills

Required

One to four years experience supporting desktops & laptop computers on a Windows Active Directory Domain or Azure Entra ID environment

One to three years of relevant experience in an enterprise environment working with Tier II hardware

Working experience with Windows 11, and Office 365

Strong interpersonal skills and friendly disposition

Ability to work alone, on a team, and to multitask

Excellent communication and documentation skills

Ability to lift 50 pounds

In order to perform one (1) or more essential functions of this role, five (5) days in the office are required

Preferred

A+ Certification, a plus

Microsoft SCCM, a plus

Microsoft Intune a plus

Benefits

Employee medical

Dental

Vision

Life

AD&D insurance

Short- and long-term disability

401(k) match

Ten firm holidays

Company

Merchant & Gould P.C.

An intellectual property law firm at the leading edge of patent, trademark and copyright law, licensing agreements, trade secret litigation, and more — expect a unique combination of sage advice and break-through thinking when you come to Merchant & Gould.

Founded in 2002

Minneapolis, Minnesota, USA

201-500 employees

http://www.merchantgould.com/

H1B Sponsorship

Merchant & Gould P.C. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (2)

2022 (1)