Monterra Credit Union · 1 day ago
Consumer Lending Manager
Redwood City, CA
Full-time
Onsite
Mid, Senior Level
$105K/yr - $115K/yr
2+ years expMonterra Credit Union is a community-centric and growth-oriented financial institution located in the heart of the Bay Area. They are seeking a Consumer Lending Manager to oversee the Consumer Lending area, manage the underwriting and Lending Center teams, and ensure compliance with regulatory standards while providing outstanding member service.
BankingFinanceFinancial Services
Responsibilities
Hires, supervises, trains and develops the performance of all staff responsible for credit quality and direct loan pipeline management in the Consumer Lending area
Effective oversight of the Lending Center staff to ensure success with lending channels, including web, phone, branches. Assure all channels are emphasized in pull through rates. This involves loan production, funding and cross sales
Leadership development of Lending Center staff to meet department sales, referrals and quality service goals
Lead the underwriting department for consumer lending including centralized lending decisions for all loan channels. Primary focus is to make quality loans with focus on “time to decision” goals and monitor to ensure risk standards are in line with credit union philosophy
Serve as the primary point of contact with consumer lending vendors, including ancillary lending product vendors (i.e., MBI, Loan Protection) and vehicle sales event vendors. Assists in the research and evaluation of vendors for the addition of lending products and services
Coaches and develops staff to ensure support of a “Members First” philosophy, both for internal and external members, including problem resolution and staff empowerment. Provides staff with feedback on their performance and recommendations for future performance growth, including writing employee performance appraisals and disciplinary actions, as necessary
Ensures that all consumer loan production tasks can be performed digitally by Lending Center staff, and that online application experience is as streamlined and efficient as possible
Responsible for decisions on loan exceptions as well as monitoring the volume, types of exceptions, and performance of these loans. Runs period loan exception reports and reviews for any trends or outliers
Assist in other consumer lending areas as needed including system administration and indirect lending production upon request
Assists with all facets of lending products and services, including development, training, roll-out, monitoring and reporting. Also assists in the recommendation, development, training, maintenance and distribution of updates to all Consumer Lending policies, procedures, and guidelines
Assist the on-going and annual audits/reviews of Consumer Lending functions, including loan decisions, documentation and files. Ensure staff performance and conformity to applicable procedures, regulations and loan underwriting guidelines to mitigate losses and remain in compliance
Responsible for coordination and development of on-going training of staff in areas associated with Consumer Lending, such as ancillary products and lending processes
Owner of Experian relationship including receiving/responding to any system notifications and alerts, vendor accountability, compliance, etc. Works closely with the System Administrators and System Subject Matter Experts as needed to ensure the system is working properly and to its fullest extent
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control
Performs other related duties as assigned
Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals
Qualification
Required
Consumer lending background and underwriting experience is required
Must have minimum of 2-3 years of related management experience within a financial institution
Applicants without previous supervisory experience must demonstrate exceptional past performance in lending related positions with increasing responsibilities
Must demonstrate excellent leadership, interpersonal, motivational and communication skills
Ability to operate independently, recognizing various methodologies to seek out solutions to problems
Team oriented philosophy is required
Proven knowledge of quality service techniques, coaching skills, and lending/back-office functions and their interrelationship to member contact functions
Intermediate to advanced knowledge of Microsoft Excel software is recommended
Must possess strong verbal, written, organizational and analytical skills
Must be proficient in the use of and a PC with Windows-based programs
Must possess strong project management and coordination skills to achieve organizational goals and effective results with staff in other departments and with external vendors
Must demonstrate flexibility in taking advantage of internal and external training resources
Occasional travel may be expected
Preferred
Business or related bachelor's degree is preferred
Experience driving training programs a plus
Benefits
Semi-annual bonuses for meeting key financial and operational goals
Medical, Dental, Vision, Life, and Long-Term Disability insurances
401(k) including generous matching contributions
Discounts on financial products and services, including mortgage and auto loans
Paid time off, tuition reimbursement, and much more!
Company
Monterra Credit Union
Why Work at Monterra Credit Union? We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members’ potential.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Annie Knight
Executive Assistant To Chief Executive Officer
Company data provided by crunchbase