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Metropolitan Transportation Authority · 2 days ago

Customer Service Usher

New York, NY

Full-time

Onsite

New Grad, Entry Level

$25.94/hr - $37.07/hr

The Metropolitan Transportation Authority is seeking a Customer Service Usher to assist Metro-North customers at Grand Central Terminal. The role involves providing information, assistance, and ensuring proper track assignments while monitoring the waiting area.

Transportation/Trucking/Railroad

Responsibilities

Provide information and assistance to Metro-North customers

Provide wheelchair and baggage assistance as directed

Direct customers to proper track assignments during normal and track change situations in compliance with gate policy of Stationmaster

Monitor and control Station Master's Office (SMO) Waiting Area

Ensure that gate displays are correct and report exceptions to supervisors

Qualification

Customer service experienceVerbal communication skillsLift heavy luggageTrain schedulesHigh School DiplomaGED

Required

Must possess a High School Diploma, General Equivalency Diploma (GED), or have completed the Test Assessing Secondary Completion (TASC)

Verbal communication skills. Ability to lift and carry heavy luggage and baggage

Ability to read timetables, turnaround sheets, and safety rules

Knowledge of all trains arriving and departing Grand Central Terminal

Must wear prescribed uniform and maintain an accurate watch

Preferred

Prior customer service experience

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834