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La Clínica de La Raza · 3 weeks ago

Supervisor, Clinic - Laboratory

Oakland, CA

Full-time

Onsite

Mid, Senior Level

$107K/yr - $124K/yr

3+ years exp

La Clinica de La Raza is a non-profit, community-based health center dedicated to improving health for the underserved. As a Clinic Supervisor in the Laboratory department, you will oversee laboratory operations, ensuring high-quality patient care and compliance with regulations while leading a team of laboratory staff.

Health CareHealth DiagnosticsHospitalNon Profit

Responsibilities

The Clinical Laboratory Supervisor is responsible for managing a highly complex CLIA-designated laboratory, assuring reliable, high-quality, patient focused services, which comply with licensing requirements. Supervises all laboratory staff and provides efficient and effective leadership in all aspects of supervising the laboratory

Supervises laboratory testing and clerical staff and daily laboratory operations to ensure efficiency and timeliness in provision of services by constant enforcement of agency standards

Monitors the quality control/assurance program for the lab, test results, and equipment. Prepares and monitors quality control charts, instrument function checks, and instrument maintenance protocols to ensure quality and integrity of results

Establishes policies and procedures, cross-site training, competency testing for point of service testing personnel and conducts periodic site visits. Supports point of service CLIA-waived testing as needed by answering technical questions, giving in-services on new equipment and procedures, proficiency testing and providing new product information

Maintains instrumentation as needed to keep continuity of laboratory services intact by troubleshooting problems and guiding employees in basic maintenance procedures and ensuring routine maintenance

Maintain safety in the laboratory as per regulations for hazardous waste management

Hires appropriate laboratory personnel to ensure proper staffing complement and skill levels to handle daily workload. Trains and evaluates technical competency of testing and phlebotomy personnel and initiates remedial instruction for staff observed to be lacking in competency

Maintains working knowledge and skills for tests performed in the lab. Performs technical tasks in the absence of a technologist or as workload demands

Fosters and maintains communications with all stakeholders in a moderately complex lab

Liaisons with reference labs to ensure receipt of timely reports for providers and resolving billing issues between patients, La Clinica and the reference labs

Prepares and monitors the annual budget to ensure the financial viability of laboratory services. Reviews each invoice for accuracy

Investigates all physician, patient, and departmental complaints by direct contact with involved parties and documentation of follow-up actions taken

Participates Medical Operations team meetings to provide technical laboratory information and advice as needed

Writes procedures, holds monthly laboratory meetings and in-services as needed to provide the guidance and information to perform all laboratory tasks and duties

Responsible for preparation and management of CLIA and COLA site inspections as they occur

May require occasional travel to other La Clinica sites to monitor QA/PT programs at other CLIA-waived/PPMP labs

Provides guidance and subject matter expertise to clinicians regarding available tests

Coordinates with reference labs regarding shared space, including drawing and processing of specimens

Liaises between La Clinica staff and reference lab account representatives

Qualification

Clinical Laboratory Scientist licenseLaboratory managementQuality control/assuranceMicrosoft Office proficiencyCLIA regulationsCultural competencyCommunication skillsTeamwork abilityOrganizational skills

Required

Knowledge of CLIA, API, NCQA, Title 22, and applicable local, state, and federal regulations

Ability to work independently and with a team, supervise and instruct others, and communicate effectively

Excellent verbal and written communication and interpersonal skills with ability to interact with peers, staff, physicians, and other healthcare professionals

Ability to work across cultures and demonstrate support of diversity, equity and inclusion

Must be well-organized, meticulous, and accurate

Must be able to work in a fast-paced environment with a diverse staff and patient population

Requires a Bachelor's degree in medical technology or related science

Must possess a valid California license as a Clinical Laboratory Scientist, Bio-Analyst, or Special Clinical Laboratory Technologist by the State of California State Dept. of Health and by MTASCP certified

Must have a minimum of 3- 4 years' experience in a supervisory capacity with demonstrated capabilities to manage a clinical lab with a staff of 5 or more employees

Computer experience/proficiency in Microsoft Office and any other applications required

Remaining in a stationary position, often standing, or sitting for prolonged periods

Bending/lifting, pushing/pulling, adjusting, or moving objects weighing up to 15 pounds in all directions and occasionally more

Repeating motions that may include the neck, wrists, hands and/or fingers

Upper extremity demands: Reaching above shoulder and/or below waist

Company

La Clínica de La Raza

Who We Are Since its beginnings as a single storefront operation in Oakland in 1971, La Clínica has grown into a sophisticated provider of primary health care and other services, with 32 sites spread across Alameda, Contra Costa and Solano Counties.

Founded in 1971

Oakland, California, USA

1001-5000 employees