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Leaf Home · 16 hours ago

Assistant Sales Operations Manager

Fairfield, OH

Full-time

Onsite

Mid Level

3+ years exp

Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products. The Assistant Sales Operations Manager is responsible for assisting the Sales Operations Manager in managing and growing the assigned territory through effective leadership of direct seller sales representatives, focusing on customer satisfaction and timely product installation.

Consumer Goods

No H1B

Responsibilities

Assist with recruiting, hiring, and training direct sales representatives to meet established market goals

Lead in-depth training program for newly onboarded sales representatives and refresher training to tenured sales representatives

Administratively responsible for lead results and reporting

Routinely review sales performance reports to identify areas of improvement and opportunities for assigned team and territory

Provide customer and sales support by responding to customer inquiries and requests

Work closely with the Installation department to ensure accurate sales orders and timely installation

Perform ride-alongs to provide training for new representatives and to provide coaching and feedback on sales performance for existing representatives

Complete in-home sales consultations with potential customers based on lead volume and staffing velocity

May lead local marketing and canvassing program to generate additional customer leads as necessary to meet established goals

Performs other duties as assigned by supervisor

Qualification

Direct sales experienceCRM performance reportingTeam managementMicrosoft Office SuiteCustomer serviceCommunicationDetail-orientedProblem-solving

Required

Bachelor's degree preferred, or equivalent combination of education, training, and experience

3+ years of experience in a direct sales role or equivalent

Experience in generating performance reports from a CRM system and identifying key trends and insights

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball.'

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'win every day' mentality

Hold oneself accountable and responsible while being self-driven in accomplishing goals

Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion

Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection

Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first

Must hold a valid driver's license

Must have reliable transportation to/from job site to perform job duties

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)