State of Washington · 1 month ago
ES Benefits Specialist 1: Shared Work/Virtual
United States
Part-time
Remote
Mid Level
4+ years expThe State of Washington is committed to ensuring equitable access to programs that strengthen economic stability. They are seeking an ES Benefits Specialist 1 who will provide direct customer support for Shared Work Unemployment Insurance services and assist claimants through various processes with professionalism and empathy.
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Responsibilities
Provide excellent customer service on a large volume of inbound and outbound customers contacts via phone, email, chat, or other media in a timely and accurate manner
Identify customers’ needs, clarify information, research issues, and provide solutions in a professional, courteous, and timely manner
Resolve complex problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and communicating results to the customer and/or employer
Perform updates to claimant unemployment insurance accounts including PIN resets, address changes, and employer updates
Respond to web notices both claimant and employer timely
Process Shared Work paper and internet unemployment insurance applications and weekly benefits claims
Attend training, unit meetings, and all staff meetings
Complete special projects and assignments
Provide assistance and/or back up to fellow employees as needed and/or directed
Qualification
Required
4 years of equivalent education/experience as described below
OR 4 years of experience examining and/or processing loan applications, medical insurance or rehabilitation claims, insurance claims, collection of insurance premiums, tax collection or providing staff support in financial eligibility determination
OR A bachelor's degree in a health or social science, public administration or a related field
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Ability to explain program requirements and services
Ability to guide claimants through the benefit claim process
Ability to review claims and obtain necessary documentation
Ability to detect discrepancies and correct payments
Skill in processing and adjudicating claims
Skill in evaluating eligibility and managing cases
Skill in resolving issues and communicating outcomes
Ability to perform various tasks as needed
Preferred
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Benefits
Medical (including vision), dental and basic life insurance
Medical flexible spending account
Basic life and long-term disability insurance
Dependent care assistance
Auto, boat, home, and renter insurance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program (DCP)
Social Security
Public Service Loan Forgiveness
Paid holidays and one paid personal holiday per calendar year
Sick leave
Vacation leave
Paid military leave
Paid bereavement leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
State of Washington
Washington state public employees help to create a working Washington built on education and innovation, where all Washingtonians thrive.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matt Manweller
State Representative
Company data provided by crunchbase