BankPlus · 1 day ago
ITM Agent Ridgeland, MS 2124
Ridgeland, MS
Full-time
Onsite
Entry Level
1+ years expBankPlus is a financial institution located in Ridgeland, MS, seeking an ITM Agent to assist customers with account transactions via the Interactive Teller Machine. The role focuses on providing excellent customer service, processing transactions, and promoting Bank products to customers.
BankingFinancial ServicesVenture Capital
Responsibilities
Provide the best possible service to all customers and ensure team members uphold the best customer service
Greet customers with a friendly and confident demeanor
Speak clearly during interactions, show enthusiasm and maintain a professional appearance
Maintains professional appearance, patience, and empathy
Sells and cross-sells Bank products to new and existing customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products
Processes transactions via teller machine accurately and efficiently in accordance with established policies and procedures
Verifies transactions and resolves discrepancies
Balances daily transactions and verifies cash totals
Investigates and resolves out-of-balance conditions
Provides information and assistance on all BankPlus products and services, including fee schedule, CallPlus, e-BankPlus, CheckCards, branch information, i.e. location, hours
Maintains a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc
Completes required compliance training and adheres to the Bank's standard of conduct
Provides information on advertised promotions and sponsorships bank wide
Backs up Customer Service Center queue as needed
Attends and participates in team meetings with positive attitude and open mind
Participates in the bank's High-Performance Rewards Connections program
Makes referrals to the Mortgage Center and Wealth Management
Performs other duties as assigned
Qualification
Required
High School Diploma or Equivalent
One year of similar or related experience in a call center, retail, public relations, or communications
Strong customer service and communications background
Excellent time management and organization skills
Must be flexible with shifts and comfortable with emerging technologies
Direct dealings primarily with internal and external customers, as needed
General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
Excellent verbal and written communication skills
Extensive reading and computer usage, as needed
Work outside of regular business hours, as deemed necessary
Ability to make difficult decisions and handle multiple tasks with daily deadlines
Company
BankPlus
BankPlus is a banking firm that provides retail banking, investment, and lending services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
Alison Tyler
Executive Vice President & Chief Human Resources Officer
Gabe Baldwin
Executive Vice President, Chief Community Banking Officer, President - BankPlus Mortgage
Recent News
New Orleans CityBusiness
2025-12-10
2025-11-11
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