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Jade Global · 21 hours ago

Client Delivery Manager (CDM)

San Jose, CA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation. The Client Delivery Manager (CDM) will serve as the primary delivery contact for key client accounts, managing service delivery execution, customer satisfaction, and stakeholder alignment to ensure projects are delivered on time and with high quality.

Cloud Data ServicesConsultingData IntegrationInformation TechnologyLogisticsManagement Information SystemsSoftware

H1B Sponsor Likely

Responsibilities

Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders

Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs)

Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions

Oversee end-to-end delivery of projects, managed services, and enhancement requests

Ensure delivery is in alignment with contracted scope, SLAs, and KPIs

Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution

Drive delivery governance through structured reporting, dashboards, and executive updates

Monitor performance metrics, financial health (margins, revenue realization), and resource utilization

Work closely with Sales, Solution Leads, Practice Heads, and Onsite-Offshore delivery teams

Provide mentorship and guidance to project teams; foster a culture of accountability and excellence

Identify and escalate opportunities for growth, cross-sell, and transformation initiatives

Qualification

Client EngagementDelivery ManagementStakeholder ManagementEnterprise PlatformsProject Management ToolsAgile/DevOpsPMP CertificationITIL CertificationScrum Master CertificationCommunication Skills

Required

Bachelor's degree in Engineering, Information Technology, or a related field

8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role

Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi)

Proven track record in delivering projects with distributed teams (onsite-offshore)

Excellent communication, stakeholder management, and executive presence

Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms

Preferred

MBA preferred

Domain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries

Experience with Agile/DevOps models and AI-led delivery acceleration

Certifications: PMP, ITIL, Scrum Master, or equivalent preferred

Benefits

Hybrid work flexibility

Inclusive leadership culture

Company

Jade Global

Glassdoor3.6

Jade is a trusted IT services partner for global enterprises to accelerate their digital transformation journey.

Founded in 2003

Pune, Maharashtra, IND

1001-5000 employees

https://www.jadeglobal.com

H1B Sponsorship

Jade Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (36)

2023 (43)

2022 (41)

2021 (25)

2020 (33)