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FF Inc · 2 days ago

Customer Success Representative

New York, NY

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $65K/yr

FF Inc is seeking a friendly, proactive, and customer-focused Customer Success Representative to support their clients throughout their entire experience. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from the company's products or services.

Management Consulting

Responsibilities

Serve as the main point of contact for customer questions, requests, and ongoing support

Assist customers with onboarding, setup, or service activation

Understand customer needs and guide them through best practices or solutions

Follow up with customers to ensure satisfaction and successful use of services

Troubleshoot issues and escalate to internal teams when necessary

Maintain accurate records of customer interactions, updates, and progress

Provide personalized service by understanding customer goals and challenges

Monitor customer accounts to identify opportunities for improvement or additional support

Collaborate with team members to enhance the customer experience and streamline processes

Qualification

Customer successCRM toolsCommunication skillsRelationship managementCustomer satisfactionCustomer onboardingProblem-solvingSales collaborationUpsellingHighly organizedConsultative approachCustomer engagementProduct adoptionClient retentionKpi managementCustomer health trackingHubspotSalesforceGoal-orientedDetail-orientedPositive attitudeCross-functional collaboration