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Spokane Colleges · 3 days ago

Student Success Technology Manager

Spokane, WA

Internship

Onsite

Intern, Mid, Senior Level

$80K/yr - $90K/yr

Spokane Colleges is a community college serving 6,000 students in Eastern Washington, and they are seeking a Student Success Technology Manager. This role involves providing leadership and operational management of the college's CRM system and Student Success Tool, ensuring effective implementation and integration into student support processes.

EducationHigher EducationTutoring

Comp. & Benefits

Responsibilities

Provide daily operational management and oversight of both the CRM and Student Success Tool, including configuration, content development, communication workflows, reporting, and user support

Serve as the college's primary subject matter expert and point of contact for both systems, supporting recruitment, onboarding, advising, retention, and student engagement efforts across the college

Build, monitor, and evaluate CRM and Student Success Tool campaigns, messaging, events, applications, and analytics; prepare progress and outcome reports for the VPSA and Cabinet

Develop and maintain system queries, data pulls, automated communication rules, and integrations across student information and engagement systems to ensure data accuracy and operational effectiveness

Develop and deliver training for faculty and staff on appropriate and effective use of both systems, ensuring consistent adoption and alignment with college processes

Establish and maintain strong communication with partners across Student Affairs, instruction, marketing, and district-wide technology teams to ensure coordinated and effective use of student engagement technologies

Lead the SFCC implementation team(s) for the CRM and SST and participate in district-wide planning

Qualification

CRM managementData analysisTraining developmentCommunication workflowsProject managementCollaboration

Required

Leadership experience in managing technology systems, specifically CRM and Student Success Tool

Experience in operational management and oversight of technology systems

Ability to develop and implement training and documentation for technology systems

Strong communication skills to collaborate with college leadership, faculty, and staff

Experience in data analysis and reporting

Ability to build and evaluate campaigns, messaging, and events using technology systems

Experience in developing system queries and ensuring data accuracy

Ability to establish and maintain strong communication with various stakeholders

Experience in leading implementation teams for technology systems

Company

Spokane Colleges

Our vista of the future is grounded in our mission.

Founded in 1963

Spokane, Washington, USA

1001-5000 employees

http://www.ccs.spokane.edu/

Funding

Current Stage

Late Stage

Leadership Team

Amber McKenzie

Assistant Dean of Global Education and Strategic Partnernships

Breanne Riley

Executive Assistant To Chief Executive Officer

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