Caring Health Center, Inc. · 2 weeks ago
Director of IT Services
Springfield, MA
Contract
Onsite
Director/Executive
10+ years expCaring Health Center, Inc. is a growing and innovative Community Health Center, and they are seeking a Director of IT Services to lead the infrastructure and service management divisions of their technology department. This role involves managing help desk operations, ensuring delivery of IT projects, and implementing IT Service Management best practices for approximately 400 end users.
Health Care
Responsibilities
Managing day-to-day help desk operations
Participating in and ensuring delivery of IT projects
Implementation of IT Service Management (ITSM) best practices and standard operating procedures
Ensuring seamless function of critical IT infrastructure
Overseeing the technology infrastructure (network, servers, systems and their usability)
Ensuring best in class IT Service Management delivery for approximately 400 end users
Ensuring performance and integrity of existing servers, network infrastructure, telephony and end user hardware
Planning and delivering on continuous improvements, upgrades, enhancements and ensuring continuity of mission critical infrastructure, systems, applications and end point device usability
Delivering on multiple, concurrent, mission critical projects utilizing both internal and outsourced resources
Qualification
Required
Bachelor's degree or equivalent and relevant industry-specific certifications are required
Relevant certifications for this role are project management (PMP), ITIL, ITSM, etc
Project Management certification and/or a proven and very strong track record in successful project execution, with a particular preference for Agile project management methodologies
10+ years of experience in a technology related field
5+ years of staff supervision or leadership, preferably within a healthcare organization and preferably with a mentor/coach leadership philosophy
Knowledge of contracting, budgeting and managing a combination of internal and outsourced resources as part of a project team
Demonstrated ability to create, publish, evaluate and improve on standard operating procedures, especially as it relates to IT service management, hardware life cycle management, service level agreements and identity management with a strong emphasis on ITSM and ITIL Best Practices
Advanced knowledge of Infrastructure Technology, specifically, VMWare, Fortinet/gate, Extreme, SDWan, GSuite and/or MS 365, Cyber EDR, SOC and SIEM management and best practices for support, maintenance and quality assurance of system operation, stability and uptime
Advanced knowledge of trouble shooting, implementation/configuration, and design required
Company
Caring Health Center, Inc.
Caring Health Center is a health centers served as an essential source of health care.
201-500 employees
H1B Sponsorship
Caring Health Center, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (5)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$1.05MKey Investors
Health Resources and Services AdministrationMassDevelopment
2024-11-22Grant· $1M
2022-05-03Grant· $0.05M
Leadership Team
Chetan Gohil
Chief Pharmacy Officer
Heather Goodhind, MPH
Chief Of Staff/Executive Assistant to the President/CEO
Recent News
2025-03-04
massdevelopment.com
2022-05-04
Company data provided by crunchbase