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CommonSpirit Health at Home · 3 weeks ago

Client Relations Executive

Chattanooga, TN

Full-time

Onsite

Entry Level

$27.97/hr - $41.60/hr

1+ years exp

CommonSpirit Health at Home is a part of a large health care network dedicated to improving patient care. The Client Relations Executive will focus on business development by building relationships with healthcare providers and ensuring client satisfaction through effective communication and support.

Health CareHome Health CareNon Profit

Responsibilities

Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems

Assists with educating the community about services

Develops and maintains relationships with key customer sources through regular contact and follow-up procedures

Acts as the key contact for client troubleshooting and conflict resolution

Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction

Communicates to branch(es) on a daily basis to give and receive vital client and patient information

Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch’s monthly budget

Assists with unbilled revenue and Face to Face as requested by branch leadership

Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients