Rock Creek Foundation · 2 months ago
VOIP Communications and Data Systems Specialist
Timonium, MD, US
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expRock Creek Foundation is a leader in community-based behavioral and mental health services. They are seeking a VOIP Communications and Data Systems Specialist to maintain, configure, and report on communication systems, as well as to train staff and implement new technologies.
Health CareNon ProfitRehabilitation
Responsibilities
Main point of contact and coordination with the communication systems for the Call Centers
Responsible for creating communication systems training materials, training curriculums, and leading in-person and virtual staff training for all systems
Responsible for keeping all training materials up-to-date, organized, and accessible
Responsible for tracking training completion and related documentation
Responsible for researching new technology features for use in coordination with departments and leadership
Responsible for determining new module roll out strategies and procedures
Responsible for assisting with overall telecommunications and record management, and software module implementation
Works with telecommunications system(s), Credible, Electronic Crisis Case Record, Behavioral Health Link and any other EHRs and data and communications systems as needed
Works with Director of Advancement to implement system updates in a timely manner
Responsible for assisting with fielding system concerns from staff
Responsible for assisting with reporting system concerns to identified company system support staff
Responsible for new project coordination, management, and implementation
Assist the Technology Team with any challenges occurring on-site at Baltimore County location
Assists the program leadership team in ensuring systems are configured for maximum usability and data integrity
Participates in all mandatory training
Checks work e-mail according to agency protocol
Other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university in a data-related field
Three (3) years of experience in Telecommunications, databases, reporting, and/or software support
VIOP/Phone experience
Project management experience
Benefits
A comprehensive benefits package including retirement plans
Paid Time Off and Sick Time, including a floating birthday holiday
Company-wide wellness program.
Paid parental leave.
Opportunities for career growth, training and development, flexible work schedules and shifts.
Company
Rock Creek Foundation
Rock Creek Foundation is a nonprofit organization that provides psychiatric, rehabilitative, and behavioral health services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase