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Glacier Bank · 16 hours ago

Corporate Mortgage Loan Servicing Representative

Helena, MT

Full-time

Onsite

New Grad, Entry Level

$18.82/hr - $31.53/hr

Glacier Bancorp, Inc. is a regional bank holding company providing commercial banking services across multiple states. The Corporate Mortgage Loan Servicing Representative will provide customer service regarding mortgage loans, navigate loan processes, and maintain loan records while ensuring compliance with banking regulations.

BankingFinancial Services

No H1B

Responsibilities

Answers basic and in depth questions from customers and internal inquiries regarding the mortgage and loan documents, balance owing, escrow status, escrow analysis, payment breakdown and other basic matters pertaining to loans. Documents borrower interactions and accurately capture data using company loan processing systems. Prepares correspondence and documents and performs other clerical duties related to loan servicing. Maintain contact with borrowers and their representatives throughout the servicing of the loan, assisting them with questions and complaints concerning all aspects of servicing functions, notifying them of information required related to the servicing of the loan, and providing information related to other services

Perform all activities related to the payoff of a mortgage loan, including calculating and providing payoff statements to borrowers and third parties, verify the accuracy of funds received and process payoff funds, complete satisfactions on paid in full loans and requests for partial release of property

Responsible for the monitoring of exception reports, investigation and resolution of cases. Review automated system information to ensure accuracy of data entered, process AFTs/ ACHS, Interest Rate Adjustments, payments, payoffs, escrow accounts, process modifications and forbearance agreements and miscellaneous Loan File Maintenance as required, as well as follow-up on final documents that are pending

Cross train on miscellaneous Mortgage Loan Servicing Center tasks to cover for other team members during high volumes times or vacations. These tasks include but are not limited to escrow administration (Distributions, Tax, Flood, Hazard & PMI), Freddie Mac Servicing, Insurance Tracking, Loss Mitigation (past due loans, Successor in Interest, & bankruptcies), Credit Reporting, filing and scanning documentation, Change in Terms/ Modifications, Loan Audits/ Reviews (Internal & External), acquisitions and other special projects

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies

Qualification

Customer ServiceLoan Processing SystemsMortgage Loan KnowledgeData AccuracyRegulatory ComplianceClerical DutiesCommunication Skills

Required

Provide customer service regarding Mortgage Loans for the Company

Effectively navigate loan processes and documentation to address a multitude of customer concerns regarding terms of loans or other requirements to remain in good standing with the institution

Maintain excellent knowledge of banking regulations and institutional policies and procedures

Navigate the institution's database quickly and efficiently to find answers to customer questions

Complete a broad range of operational duties within assigned area(s), and ensure timely completion and compliance with established internal standards and external regulations

Carry out the duties relevant to the maintenance of all loan records after closing of a mortgage loan

Perform all activities related to the payoff of a mortgage loan, including calculating and providing payoff statements to borrowers and third parties

Verify the accuracy of funds received and process payoff funds

Complete satisfactions on paid in full loans and requests for partial release of property

Responsible for the monitoring of exception reports, investigation and resolution of cases

Review automated system information to ensure accuracy of data entered

Process AFTs/ ACHS, Interest Rate Adjustments, payments, payoffs, escrow accounts, process modifications and forbearance agreements and miscellaneous Loan File Maintenance as required

Follow-up on final documents that are pending

Cross train on miscellaneous Mortgage Loan Servicing Center tasks to cover for other team members during high volumes times or vacations

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies