El Conquistador Tucson, A Hilton Resort · 1 week ago
Assistant Front Office Manager
Greater Grand Junction Area
Full-time
Onsite
Mid LevelEl Conquistador Tucson, A Hilton Resort is seeking an Assistant Front Office Manager to support the effective operation of the front office while ensuring exceptional guest service. The role involves overseeing guest registration, concierge services, and team leadership to maximize guest satisfaction and profitability.
EventsHospitalityLeisureResortsTourism
Responsibilities
Ensure all guests are greeted and assisted in a courteous, professional, and timely manner
Respond to guest concerns or requests promptly and follow up to ensure satisfaction
Maintain a strong presence in the lobby and front office to support team members and welcome guests
Act as Manager on Duty as scheduled
Assist in hiring, training, scheduling, and supervising all front office team members
Conduct regular performance evaluations and provide coaching and feedback
Lead by example and promote a culture of hospitality, teamwork, and accountability
Ensure team compliance with appearance, grooming, and uniform standards
Oversee guest check-in/check-out processes, room assignments, and billing procedures
Confirm payment methods, maintain key control, and ensure accuracy of guest folios
Monitor staffing levels and labor costs to align with budgetary goals
Enforce adherence to hotel safety, security, cash handling, and accounting procedures
Maintain accurate departmental logs and records (e.g., pass-on logs, incident reports, vehicle logs)
Oversee valet and hotel vehicle maintenance procedures and reporting
Ensure clear communication between front office, housekeeping, maintenance, and other departments
Prepare and distribute reports including due outs, arrivals/departures, and VIPs
Stay informed about local events and provide guests with accurate concierge-style recommendations
Support a safe, clean, and organized lobby and front office space at all times
Prepare and post weekly department schedules in accordance with staffing needs and business levels
Conduct departmental training on service standards, emergency procedures, and guest engagement
Ensure compliance with local, state, and federal laws including wage and hour, EEOC, and OSHA regulations
Track and maintain inventory of uniforms and departmental equipment
Attend all required meetings and complete other duties as assigned by management
Qualification
Required
High school diploma or GED required
Valid driver's license and a clean driving record required
Ability to stand and walk for extended periods throughout the shift
Must be able to lift, carry, push, or pull up to 50 lbs occasionally and up to 20 lbs frequently
Availability to work evenings, weekends, and holidays as needed
Clear and confident communication skills
Strong decision-making and problem-solving abilities
Ability to stay composed and efficient under pressure
Skilled at coaching, training, and motivating staff
Competent in handling guest concerns and delivering effective resolutions
Comfortable working with financial data, reports, and scheduling tools
Ability to multi-task and prioritize in a dynamic environment
Preferred
College coursework in Hospitality Management or a related field preferred
Previous experience in a guest service or front office role within a hotel environment is preferred
Company
El Conquistador Tucson, A Hilton Resort
Situated at the foot of Pusch Ridge in spectacular Oro Valley, El Conquistador Tucson world-class resort offers an ideal mix of indoor and outdoor activities and venues paired with a AAA Four Diamond rating for the past 41 consecutive years.
Founded in 1982
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase