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Dcubed · 13 hours ago

Customer Solutions and Applications Engineer

Berthoud, CO

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $130K/yr

Dcubed is an industry-leading NewSpace company focused on redefining the future of space exploration. They are seeking a Customer Solutions and Applications Engineer to provide exceptional customer support and technical expertise related to their innovative products and solutions, while ensuring customer retention and satisfaction.

ManufacturingSatellite Communication

No H1B

U.S. Citizen Only

Responsibilities

Answer inbound technical support requests and perform technical check-in and follow-up with existing customers

Own, update and maintain product documents

Create educational articles on best practices/lessons learned/how-to-use for customers and prospects

Plan and execute customer on-sites to support their technical product implementation/application

Lead the technical coordination of In-orbit demonstration (IOD) flight missions

Write and present technical papers and posters at international space conferences and workshops

Create customer application workshops and supporting webinars

Support the sales and BD team at conferences for customer meetings and booth staffing

Conduct competitive landscape analysis and gather technical business intelligence

Support the R&D team with the development of new products aligned with market needs

Qualification

Mechanical EngineeringMechatronics EngineeringAerospace EngineeringCustomer Success ManagementCAD SoftwareGD&TTechnical CommunicationProblem SolvingInterpersonal SkillsOrganizational Skills

Required

Bachelor's and/or master's degree in mechanical/mechatronics/aerospace engineering, or a related technical field

Understanding of fundamental technical principles, mechanics and experience with CAD and environmental testing

Experience in the space sector as a mechanical/mechanisms engineer with strong customer focus

Track record of driving customer success and aligning within complex customer environments at executive and department levels

Ability to understand customer requirements, develop and guide their thinking to identify measures of success, designing an application to meet them and ongoing plan to increase value over time

Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills

You are a problem solver, both on the technical and non-technical side and you aim to find solutions

Storytelling ability, in both technical and non-technical settings

You have a strong urgency to complete tasks and have a measurable impact on the business

You have experience with planning and executing customer visits, technical reviews, for executive level clients and key stakeholders; this includes preparing internally and orchestrating externally

You show a strong bias for action combined with a natural inclination to take the initiative and own the result

A relentless drive to succeed and improve on the status quo

Attention to detail and following up on analyses with clear assumptions, rationale and solid logic

You are most likely already working in this role and are looking for more growth and responsibility

Willingness to travel for business trips/conferences/customer visits (up to 40%)

Due to federal regulations under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), applicants must be U.S. persons. This includes U.S. citizens, lawful permanent residents (Green Card holders), and protected individuals as defined by 8 U.S.C. 1324b(a)(3)

Preferred

Experience in GD&T, machining processes and techniques as well as experience with high performance materials, surface treatments, and lubricants for space applications is a plus