Accelerate Her Future® · 1 week ago
Manager, Business Systems Support
Akron, OH
Full-time
Hybrid
Senior Level, Lead/Staff
$116K/yr - $151K/yr
8+ years expAccelerate Her Future® is seeking a collaborative and innovative Manager, Business Systems Support to lead a team of specialists in delivering effective business support for key applications. This role involves working with business and technical teams to improve processes and ensure operational readiness, ultimately contributing to the safe and reliable delivery of energy to customers.
Think Tanks
Responsibilities
Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications (e.g., Maximo, SFS, ESRI, Carto Pac, OCS, Arcos)
Support a range of operational areas, including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading
Lead the team who will oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited
Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post-implementation support
Design and implement business process health dashboards
Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners
Ensure project support for Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs
Represent the business in SOX system compliance audits
Design and handle the Integration Error Management Framework, fostering collaboration across multiple teams
Drive continuous improvement initiatives, such as field visit strategies and data analysis management
Accountable for functional end user support (24•7)
Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals
Qualification
Required
Related university degree along with 8+ years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree
Strong business acumen and expert knowledge of technology implementation across large functional areas (requirements gathering, design, data, integration, process alignment)
Experience with large process or technology improvement projects
Strong analytical and problem-solving skills
Demonstrated ability to exercise good judgment and deliver results
Outstanding skills to interact with others, including consensus-building, negotiation, and facilitation
Benefits
PPO & HSO plans (only HSA if participate in the HSO)
Benefits coverage starts on Day 1
11 US Paid Holidays + 2 personal holidays per year
Paid vacation – starting at 3 weeks per year
Military Leave
401(k) savings plan with company contributions – 3 yr vesting
Company
Accelerate Her Future®
Accelerate Her Future® is a career accelerator providing tailored programs by and for Indigenous, Black and racialized women pursuing careers in business and tech while building networks of solidarity and action.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase