SDC DESIGNS LLC ยท 1 month ago
Repairs and Returns Coordinator
New York, NY
Full-time
Onsite
New Grad, Entry Level
$21.63/hr - $26.44/hrSDC DESIGNS LLC is a leading diamond jewelry company seeking a proactive and organized Returns and Repairs Coordinator. The role involves managing returns, overseeing the repair process, and ensuring effective communication between the company, customers, and external contractors to maintain customer satisfaction.
Apparel & Fashion
Responsibilities
Return Processing: Identify and process returns in our internal order management system. Ensure that all returned items are logged accurately and promptly
Internal Quality Control: Coordinate with the internal Quality Control (QC) team to ensure all returned items are inspected and meet company standards before proceeding with any repairs or refurbishments
Refurbishment Management: Oversee the refurbishment process for returned products that require restoration. Ensure the items are refurbished to company standards and then added back to stock inventory once completed
Customer Communication: Assist customers directly throughout the repair process, notifying them when their jewelry repair is complete and ready for delivery. Ensure customers are fully informed at each stage of the process and that repairs are completed promptly
Repair Documentation: Advise customers on all incoming jewelry repairs, documenting key data including item descriptions, conditions, features, and any specific repair needs. Ensure this information is accurately recorded for future reference
External Contractor Coordination: Work closely with external contractors who handle specialized repairs. Communicate repair needs clearly and follow up on the status of external repairs to ensure timely and quality completion
Timely Processing: Ensure all incoming repairs and returns are processed accurately and efficiently, with a focus on timely turnaround and maintaining high-quality standards
Customer Inquiries: Field incoming inquiries from customers via phone and email regarding their repair status, return requests, or general repair questions. Provide exceptional customer service at all times
Qualification
Required
Previous experience in returns management, customer service, or a related role, within the wholesale jewelry industry
Strong organizational skills and the ability to manage multiple tasks and projects simultaneously
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and external contractors
Attention to detail and a commitment to maintaining accurate records
Preferred
Familiarity with the jewelry repair process is a plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Company
SDC DESIGNS LLC
SDC Designs, and partner divisions, are committed to innovation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase