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State of Washington · 6 days ago

IT Support Technician 2 (Project)

Walla Walla, WA

Full-time

Onsite

New Grad, Entry Level

$28/hr - $31/hr

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. They are seeking an IT Support Technician 2 to support IT assets for the Northwest Region and Urban Mobility and Access Management, performing technical tasks related to asset onboarding, offboarding, and management.

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No H1B

Responsibilities

Update records for asset onboarding, asset movement, and asset disposal. Assets include but are not limited to tablets, laptops, desktop PC, printers, handheld devices, iPads, servers, hubs, switches, bridges, routers, and software

Perform the physical unpacking of hardware and the entry of assets into the asset management system

Install operating systems and TSD approved software on devices

Prepare assets for surplus property disposal; perform the sanitization of equipment prior to disposal

Physically visit region locations to discover and verify assets in support of asset tracking and documentation

Audit and modify asset records for the movement of equipment by Field Services technicians ensuring that they are completing all appropriate paperwork and associated documentation

Manage and reconcile the biennial physical inventory of the IT related hardware for the NWR and UMAM Program offices

Provide updates to IT management and assist with the final report for management review and signoff

Complete assigned service tickets relating to routine tasks

Diagnose application, hardware, and software issues

Complete routine purchases using agency purchasing card, process and reconcile transactions

Qualification

IT Systems SupportTechnical SupportProblem SolvingService-OrientedCommunicationCollaborationGrowth Mindset

Required

IT Systems Support: Experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software/hardware

Technical Support: Experience supporting Microsoft Operating Systems, Microsoft O365, iOS, and standard Adobe products

Problem Solving & Critical Thinking: Experience providing technical consulting and performing installation of IT hardware and software

Communication and Collaboration: Experience effectively communicating and providing assistance to a diverse set of information technology peers

Growth Mindset: Actively demonstrates a commitment to learning and growth

Service-Oriented: Takes action to meet the needs of others