Renown Health ยท 1 week ago
Customer Service Representative 1
Reno, NV
Full-time
Hybrid
Entry Level
1+ years expRenown Health is seeking a Customer Service Representative 1 who will act as a patient advocate, assisting patients with their financial journey and ensuring first contact resolution. The role involves managing patient inquiries, processing requests, and providing education on available resources and services in a professional manner.
Health CareHospitalSocial MediaWellness
Responsibilities
Provide excellent service utilizing basic knowledge of all services supported by Renown Health
Manage multiple priorities and consistently meet call and collection activity goals
Follow established standard policies and procedures to complete pertinent tasks, meet customer needs, and work for one contact resolution
Answering and routing of high volume of inbound/outbound interactions through multiple channels and computer software systems
Communicating with customers to resolve inquiries using various platforms
Effectively coordinate all patient self-pay balance inquiries, including telephone, mail, email, MyChart billing messages, in person, statement vendor feedback and questions from patients/guarantors articulated with a high level of professionalism
Effectively negotiate payments/payment plans for patients as a part of short-term and long-term payment plan options
Work effectively with professionals across the health system including clinical leadership and their respective team members, revenue cycle subject matter experts, insurance companies, and other third parties
Identify accounts eligible to transfer to outside bad debt collection agencies, requiring extensive knowledge on all state regulations and guidelines pertaining to bad debt collection and allocation
Organize and collects patient financial information with little to no errors
Work in a call center environment with full knowledge that all calls are recorded for quality and safety purposes
Handle inquiries related to compliance and regulatory auditing
Work in an environment that at times can be stressful due to subject matters discussed with patients and financial obligations
Qualification
Required
Must have working-level knowledge of the English language, including reading, writing, and speaking English
High school diploma is required
Required to have strong customer services skills
Required 1 year of experience in a position involving customer service, hospital/medical billing, healthcare, or health insurance
Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, teams, and Word
Ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc
Preferred
A college degree or equivalent experience
Preferred 2 years or more of experience in a position involving customer service, hospital/medical billing, healthcare, or health insurance
Ability to speak Spanish desired
Experience in a call center environment preferred
Experience with electronic medical record systems is a plus
Company
Renown Health
Renown Health is northern Nevada's not-for-profit integrated health network.
5001-10000 employees
H1B Sponsorship
Renown Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
Brian Erling
President & Chief Executive Officer
Recent News
PR Newswire UK
2025-12-24
HealthCareIT News
2025-11-21
Company data provided by crunchbase