Blue Shield of California · 1 month ago
Strategic Account Manager, Principal - Stellarus
California, United States
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expBlue Shield of California is seeking a Strategic Account Manager to lead their partnership with Stellarus. The role focuses on delivering customer value through strategic partnerships and aligning solutions to business objectives, ensuring measurable clinical and financial outcomes.
Financial ServicesHealth InsuranceNon Profit
Responsibilities
Voice of the Customer: Represent client needs across Product, Technology, and internal teams, translating feedback into actionable insights that shape roadmap and platform evolution
Product & Technology Alignment: Collaborate with Product and Technology teams to prioritize features, manage integrations, ensure scalability, and meet compliance standards
Account Team Leadership: Lead cross-functional account teams to deliver seamless solutions, proactive support, and a world-class customer experience
Executive Partnership: Develop and execute multi-year strategic account plans aligned with client business goals, fostering executive-level engagement
Business Reviews & Advocacy: Lead quarterly executive reviews with performance insights and roadmap updates, while serving as a trusted advisor on industry trends and best practices
Workflow Mastery & ROI: Understand client workflows to proactively identify and quantify solution ROI
Adoption Strategy: Partner with stakeholders to drive broad and deep user adoption through tailored enablement strategies
Value Communication: Translate complex data into compelling narratives for both technical and business audiences
Account Health & Growth: Own gross and net revenue retention, identifying upsell/cross-sell opportunities that align with evolving client needs
Renewal Leadership: Lead renewal strategy and execution, ensuring favorable terms and sustained partnership
Qualification
Required
Requires a bachelor degree or equivalent experience
Requires a minimum of 10 years of prior relevant experience
Requires healthcare experience in customer success, strategic account management, or healthcare consulting with demonstratable experience leading core account management functions
Requires experience in building trusted relationships with C-suite executives, with the ability to take complex data and create an impactful story for decision making
Preferred
Understanding not just the business side of health plans, but also the technical, operational, product, and support aspects that help a health plan succeed
Technical expertise in both product and software development lifecycles with proficiency in CRM and analytics tools like Salesforce with experience overseeing technology initiatives, partnering with product and technology teams to deliver complex solutions
Fast-paced, start-up experience with a proactive, client-focused approach
Company
Blue Shield of California
Blue Shield of California is a health insurance service provider.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Culp
Senior Vice President, Government Markets
Gregory Siebert
Senior Vice President Provider Partnerships & Network Management
Recent News
2026-01-13
Fierce Healthcare
2025-12-15
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