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Jobs via Dice · 1 day ago

Field Technical Support Engineer

Louisville, KY

Contract

Hybrid

Entry, Mid Level

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are looking for a dedicated Field Technical Support Engineer to provide hands-on support for desktop systems, printers, and mobile devices, ensuring optimal functionality across hardware and software platforms.

Computer Software

Responsibilities

Diagnose and resolve issues related to hardware, software, and network connectivity efficiently and accurately

Install, configure, and maintain desktop computers, printers, and mobile devices, ensuring compliance with company standards

Prepare and deploy devices for new employees, including imaging and setup of workstations

Perform updates, patches, and routine maintenance for operating systems and core applications

Provide basic network troubleshooting and collaborate with engineers on connectivity and performance issues

Maintain accurate documentation of technical issues, resolutions, and inventory records

Offer attentive and approachable technical support to users with varying levels of expertise

Assist with backups, security configurations, and preventive maintenance tasks

Travel as needed to remote worksites to provide technical support and set up equipment

Support technology improvements and collaborate on system upgrades with IT leadership

Qualification

Desktop hardware managementWindows 10 experienceMobile device managementActive Directory familiarityNetwork troubleshootingProblem-solving skillsAttention to detailCommunication skills