Datamaran · 5 hours ago
Client Success Manager
New York, United States
Full-time
Hybrid
Mid Level
3+ years expDatamaran is a pioneering company in Smart ESG Solutions, seeking a Client Success Manager to help clients achieve their ESG goals and build long-term relationships. The role involves guiding clients through their journey with the Datamaran platform, ensuring they receive maximum value from onboarding through renewal.
FinanceInformation ServicesInformation TechnologySaaS
Responsibilities
Build deep relationships by understanding each client’s unique priorities, personalizing their experience and engaging stakeholders across their organization
Collaborate closely with Sales and I&T to ensure every handover and onboarding experience is smooth, transparent, and well-documented
Work with clients to set expectations around technical support, define goals and timelines, manage tasks, and coordinate onboarding updates with the I&T Manager
Lead ongoing success initiatives post-onboarding, from regular check-ins and business reviews to identifying growth and renewal opportunities
Act as the voice of the customer: surfacing feedback, resolving issues, and ensuring clients feel heard and supported
Support advocacy efforts by partnering with Marketing on case studies, webinars, and customer community events
Monitor key platform usage metrics to stay ahead of risks and uncover expansion potential
Take ownership of your renewal and expansion pipeline, contributing directly to our GRR and NRR goals
Host roundtables, webinars, and other virtual events for the Datamaran customer community
Travel for in-person goal-setting, onboarding, and strategic reviews, primarily across the US
Qualification
Required
3–4 years of experience as a Customer Success Manager in a SaaS business, including ownership of renewals
Solid understanding or professional background in ESG
Exceptional communication skills and the ability to build trust with stakeholders at every level
Strong organizational skills and attention to detail: you can juggle multiple accounts and priorities with ease
A Bachelor's degree or equivalent professional experience
Comfort working with SaaS platforms and a proactive, solution-oriented mindset
Commitment to joining us in the New York hub at least one day per week to collaborate in person with your team
Preferred
Experience in a high-growth SaaS environment
International exposure or experience working with global clients
Company
Datamaran
Datamaran is one of the world’s most sophisticated and powerful semantic business intelligence tools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$49.54MKey Investors
Morgan Stanley Expansion CapitalFortiveRun Capital Investment Fund
2024-09-19Series C· $33M
2022-09-20Series B· $13.32M
2018-04-20Series A· $3.22M
Recent News
2025-07-16
2025-07-16
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