Carter Machinery · 1 month ago
CUSTOMER VALUE AGREEMENT (CVA) ANALYST
Salem, VA
Full-time
Onsite
New Grad, Entry LevelCarter Machinery Company, the authorized Caterpillar dealer serving multiple states, is hiring a Customer Value Agreement (CVA) Analyst. The CVA Analyst will coordinate with various teams to assist with quote entries for CVA Agreements and opportunities generated from Condition Monitoring.
ConstructionTransportation
Responsibilities
Work in coordination with the Fleet Services, CVA, Product Support and Sales teams to assist with quote entries for CVA Agreements (Parts Kits, PM’s, and TM&Rs), PSE’s (Rebuilds, Undercarriage) and Opportunities generated from Condition Monitoring (Inspections, Recommendations from Fleet Monitoring)
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Qualification
Required
High school diploma or equivalent
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Must be able to function well in a fast-paced environment
Proficient or with a strong aptitude to learn, Microsoft Office Suite or related software
Caterpillar CVA Tracking systems, DBS, BMTS, SalesForce
Strong analytical aptitude
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Preferred
Strong mechanical aptitude, with heavy equipment experience preferred
Benefits
Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Company
Carter Machinery
Carter Machinery is the authorized Caterpillar dealer serving Virginia and southern West Virginia through a network of 21 locations.
Founded in 1928
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Drew Parker
Chief Executive Officer
Jeff Bowman
Chief Digital Officer
Recent News
2025-07-12
Business Wire
2025-06-16
Company data provided by crunchbase