AFGO Mechanical Services, Inc. · 1 week ago
HVAC Service Coordinator/Customer Service
New York, NY
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrAFGO Mechanical Services, Inc. is a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, seeking an energetic and assertive individual for a HVAC Service Coordinator/Customer Service position. The role involves setting up appointments, providing status updates, and ensuring client satisfaction through effective communication and coordination with technicians and clients.
Heating Ventilation and Air Conditioning (HVAC)Real Estate
Responsibilities
Setting up appointments for Preventive Maintenance and Quoted Repair services
Providing status updates relates to Technician response time, diagnosis and resolution
Conducting follow up correspondence to ensure Client satisfaction
Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload
Qualification
Required
strong organizational skills
attention to detail
exceptional verbal and written communication skills
previous Customer Service experience in a business to business environment
Knowledge of Microsoft Office is required
Preferred
Knowledge of Microsoft Dynamics for Field Service
ServiceChannel
FM Pilot
Benefits
Medical
Dental
Vision
401K
Company
AFGO Mechanical Services, Inc.
Based in Long Island City, New York AFGO is a third generation family owned and operated organization recognized as the New York Metropolitan Area’s leading full-service provider of custom HVAC service programs and mechanical installations for commercial, residential and industrial buildings, as well as retail and restaurant facilities.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Glenn Scott Udell
CEO
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