Hirewell · 1 week ago
Director of Sales & Customer Service (Call Center)
New York, United States
Full-time
Onsite
Director/Executive
$170K/yr - $200K/yr
10+ years expHirewell is seeking a Call Center Director to lead their organization through a period of rapid growth. This role involves managing a contact center operation that addresses customer operational issues and generates sales through both inbound inquiries and outbound calls.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Derek Caldera
Responsibilities
Work in person, onsite in our downtown Saratoga Springs, NY location with over 40+ call center teammates
Partner with key stakeholders to develop and implement our contact center strategy and objectives
Lead day-to-day contact center operations to achieve customer care and sales goals
Leverage analytics and facts to make staffing decisions and drive new initiatives
Create and implement new solutions to engage with customers in a way that provides a positive customer experience and drives top-line sales growth
Lead a team of geographically distributed professionals
Oversee and train supervisors to ensure that all front-line personnel have required training and resources to meet customer needs and expectations
Monitor systems reports and dashboards for case management impact; proactively make adjustments as necessary
Drive additional initiatives that leverage our contact center as an engine for growth
Ensure the efficient running of support systems to maintain and enhance contact center operations
Qualification
Required
Bachelor's degree in business, finance or a related field
10+ years of job-related experience managing call center/contact center operations, with ideally 4 years of multi-site responsibility
Strong analytical skills and a love of metrics
Familiarity with best-in-class call center management principles, metrics, and practices
Dynamic, results-driven leadership
Experience partnering with business stakeholders across geographies and functions to improve support
Advanced problem-solving skills to address complex and multi-faceted business problems; strong quantitative orientation
Familiarity with cloud-based Contact Center systems and solutions
Excellent organizational skills and ability to manage multiple projects in a fast-paced environment
Outstanding verbal and written communication skills
A desire to be part of a high-growth, transformational company that is manically focused on providing a great customer experience to enable growth
Benefits
Generous benefits package including medical, dental, vision, life insurance, short-term and long-term disability
Paid vacation time, sick time, and holidays
Company
Hirewell
Hirewell is an online recruitment platform that connects job seekers with employers. It is a sub-organization of PRYTEK.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21MKey Investors
PRYTEK
2021-11-09Series Unknown· $21M
Leadership Team
Matt Massucci
CEO | Founder
Recent News
2025-12-04
2025-12-02
2025-04-12
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