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Citizens · 5 days ago

Home Mortgage Consumer Direct Loan Officer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Citizens is a company focused on providing customer-centric services and fostering community engagement. The Home Mortgage Consumer Direct Loan Officer is responsible for generating sales of home lending products and ensuring customer satisfaction through effective communication and needs-based selling techniques.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Determine the customer’s financial objectives using needs based sales processes

Review the customer’s lending needs, structure an appropriate loan commitment which meets their needs and conforms to credit policy, and provide the client with their customized loan solution

Coordinate with the customer or third parties for information and document gathering and scheduling issues

Follow customer loans through the loan life cycle; track and monitor leads, prepare projection reports, and maintain an active referral base

Effectively collaborate with loan processing, underwriting, compliance, and other internal lending departments as necessary to ensure all loan conditions are met in a timely and accurate manner

Maintain expertise in loan origination system(s) to ensure timely and accurate processing

Provide clear, concise, focused communication to the customer and internal partners throughout the process

Qualification

Residential mortgage salesLoan origination systemsSales product knowledgeCommunication skillsComputer skills

Required

BA/BS degree preferred or equivalent experience in residential mortgage sales

Two plus years of residential mortgage sales experience

Documented residential mortgage units of 50 (minimum) in the past 12 months

Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences

Strong computer skills and experience using laptop technology

Sales product knowledge

Successful candidate must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees