Zencon Group Inc. ยท 1 month ago
Retail Program Manager
Cupertino, CA, CA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expZencon Group Inc. is seeking a Retail Program Manager to support the global sequencing, prioritization, and capacity planning processes for Apple's Retail Stores. The role involves synthesizing inputs from multiple global business partners and building cohesive plans while ensuring effective communication and alignment across various teams.
AnalyticsConsultingInformation Technology
Responsibilities
Support the intake of quarterly global programs, projects, and initiatives impacting Apple Retail Stores
Build and maintain a single, integrated Stores Plan of Record that aligns initiatives across global partners
Support annual and quarterly planning cycles, aligning resources, timelines, and priorities across all regions
Act as a liaison between Global Retail Support teams, field partners, and cross-functional stakeholders
Facilitate ongoing communication, reports, business updates, and alignment sessions with global business partners
Ensure transparency and visibility of initiative sequencing, dependencies, and milestones
Identify and analyze trends across programs to drive data-informed prioritization
Provide executive-ready summaries, dashboards, and reports to support strategic decision-making
Anticipate and resolve conflicts, manage dependencies, and mitigate risks to delivery timelines
Qualification
Required
Deep understanding of the retail industry, store operations, and omnichannel commerce trends
Strong business acumen and ability to understand all aspects of retail store execution (e.g., people, customer experience, training, merchandising, operations)
Experience in strategic planning, program management, or retail business operations
Proven ability to lead cross-functional collaboration without direct authority
Exceptional influencer who connects dots between teams, builds alignment, and drives results
Strong ability to synthesize complex information, identify key insights, and distinguish signal from noise
Excellent communicator who can present complex plans simply and persuasively
Builds strong networks across functions, geographies, and organizational levels
Preferred
8+ years of experience in retail business planning, operations, or program management (global experience preferred)
Experience working in a large matrixed organization, ideally within technology or premium retail
Proficiency with planning tools and dashboards (e.g., Excel, Keynote, Numbers, Smartsheet, or equivalent)
Experience with data visualization and capacity modeling is a plus
Company
Zencon Group Inc.
ZENCON GROUP: Empowering Digital Transformation, Service Excellence & Workforce Innovation Zencon Group is a global IT consulting firm and certified Microsoft Partner delivering high-performance digital solutions that help organizations modernize operations, elevate customer and citizen experiences, and scale with confidence.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase