This job has closed.

WHSmith North America · 1 month ago

Senior Manager POS and Store Systems Engineering

Support Center - Las Vegas, NV 89119 US (Primary)

Full-time, Part-time, Contract

Onsite

Senior Level

$135K/yr - $160K/yr

7+ years exp

WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. The Senior Manager of Store Systems Engineering is responsible for leading the implementation, rollout, and ongoing management of retail store technology platforms, including POS, payment systems, and hardware/software solutions.

Retail

H1B Sponsor Likely

Responsibilities

Lead end-to-end implementation of store systems projects

Manage project timelines, deliverables, and milestones to ensure successful rollouts across all retail locations

Manage IT and business stakeholders

Engineer solutions for proactive monitoring of store systems performance, uptime, and transaction reliability

Examples include:

Automated error detection and alerting for payment failures

Store system health reports showing uptime and performance trends

Utilizing deployment tools for updates and patches

Engineer solutions for the staging of POS systems for new stores and break-fix

Examples include:

Engineering hard disk images for Windows and POS software upgrades

Engineering a process to stage POS machines for new stores and break-fix

Oversee processes for demand management, including intake, assessment, and prioritization of change requests

Partner with business stakeholders to evaluate requests for enhancements, bug fixes, and new features

Maintain a structured backlog of store system changes, ensuring alignment with strategic priorities

Govern release management, including testing, deployment, and post-release validation

Ensure store systems integrate effectively with ERP systems such as Finance and Merchandising

Oversee testing, deployment, and post-launch support for new systems and upgrades

Work with the Support team to support day-to-day store operations

Work with the New Store Opening team to support store openings/closings/relos/remodels

Drive process automation and system adoption across store operations

Collect feedback from store associates and stakeholders to refine system performance

Manage vendor relationships, contracts, and licensing agreements for store systems software

Ensure projects are delivered within approved budgets and maximize ROI

Qualification

Retail systems engineeringPOS systems implementationApplication life-cycle managementStore operations technologySystem integrationLeadership skillsCommunication skillsOrganizational skillsProject management

Required

Bachelor's degree in computer science, Information Systems, or related field

7+ years of experience in retail systems engineering or store technology project leadership

Proven track record in implementing and monitoring POS, payment systems, and store operations technology

Strong knowledge of retail operations and system integration

Experience managing application life-cycle processes, including demand intake and release management

Excellent leadership, communication, and organizational skills

Ability to manage multiple projects simultaneously

Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures

Preferred

Frequent sitting

Limited standing, walking, climbing, crouching, bending, pushing, or pulling

Limited travel or overnight

Occasional travel or overnight

Frequent travel or overnight; including international

Normal or corrected vision and hearing

Can distinguish varying or specific colors, patterns, or materials

Typically, indoors

Typically, in a consistent temperature

Lift 0-25 lbs

Use of fine motor hand functions

Benefits

Employee Discount

Employer-Paid Life Insurance

Flex Time Off

Disability Insurance

Medical, Dental, and Vision Insurance

Paid Parental Leave

401(k) with company match

Company

WHSmith North America

About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.

Founded in 1955

Las Vegas, Nevada, USA

1001-5000 employees

http://www.marshallretailgroup.com/

H1B Sponsorship

WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)

2021 (1)