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Stefanini North America and APAC · 19 hours ago

Helpdesk Technician II

United States

Full-time

Remote

Entry Level

1+ years exp

Stefanini North America and APAC is a company that has been enhancing IT operations for over 30 years. They are seeking a Helpdesk Technician II to provide professional end-user support and resolve technical issues through various communication channels.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Provide professional end-user support via telephone, email or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

Exceptional Customer Service Skills

VPN troubleshooting

Qualification

ServiceNowActive DirectorySCCMMicrosoft Office / O365VPN troubleshootingBrowser troubleshootingExceptional Customer Service SkillsMobilityAdobeCisco WebExMAC TroubleshootingTroubleshooting capabilityTeamworkFlexibility

Required

High school diploma or equivalent required

ServiceNow

Active Directory knowledge

Microsoft Office / O365

Browser troubleshooting, specifically Chrome

SCCM

Mobility

Adobe

Cisco WebEx

MAC Troubleshooting

1-2 year's relevant experience

Requires excellent customer service skills

Solid foundation of Personal Computer experience

Troubleshooting capability

Overall knowledge of desktop productivity products

Ability to work in a team environment

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

May require additional project-specific training

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)