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State of Washington · 1 week ago

L&I Financial Incentive Coordinator

Walla Walla, WA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

The State of Washington's Department of Labor & Industries (L&I) is dedicated to the safety and health of its workers. They are seeking a Financial Incentive Coordinator to provide consultative and technical support for the Retrospective Rating Program, assisting employers in managing their workers' compensation insurance premiums and claims.

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No H1B

Responsibilities

Provide consultative and technical services to Retro groups, Third-Party Administrators (TPA’s) and individual employers that voluntarily participate in Retro – as well as prospective accounts

Prepare and present complex financial, claims, and premium data for currently enrolled, and prospective Retro participants through use pre-built and ad hoc queries/reports

Utilize project management fundamentals

Manage interdepartmental and external coordination of Retro partners to ensure smooth project implementation

Identify the services and products that have the most value, and communicate this information to the customer, to ensure understanding

Identify areas for process improvement and standard work within the Retro team to achieve a better comprehension of drivers of past performance and predictors of future performance (maximize Retro returns)

Implement lean concepts and principles to create standard work and improve customer service for our Retro groups, individually-enrolled employers and their TPA’s

Act as a liaison between the department and Retro customers

Qualification

Underwriting experienceWorkers' compensation knowledgeData analysisRelational databasesProject managementPublic speakingCustomer service

Required

Bachelor's degree

Additional qualifying experience may be substituted, year for year, for education

Two years' experience in underwriting, auditing, or selling casualty, disability or workers' compensation insurance or disability claims adjudication

Incumbent must be willing to travel

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Preferred

Working knowledge (equivalent to one year of experience) as an Industrial Insurance Underwriter 3, Workers Compensation Adjudicator 3, or related experience

Working knowledge of the Retrospective Rating Program

Demonstrated facility in analyzing data to reach logical conclusions and identify trends

Demonstrated ability to translate complex, technical concepts into materials that are comprehensible by a lay audience

Demonstrated ability to use relational databases and related software programs (such as MS Excel) to organize and extract data and create reports

Demonstrated effectiveness with meeting facilitation, public speaking, and presentations to diverse audiences

Demonstrated knowledge and skills with advanced customer service, including for Executive-level staff, collaborators, and key customers