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City of North Miami · 1 week ago

CUSTOMER SERVICE ASSOCIATE - UTILITY BILLING

North Miami, FL

Full-time

Onsite

Entry Level

2+ years exp

City of North Miami is seeking a Customer Service Associate in the Utility Billing Division to manage utility accounts and provide high-quality customer service. The role involves addressing customer inquiries, processing work orders, and performing clerical duties to ensure efficient operations.

Business DevelopmentFinancial ServicesGovernmentHealth CareSocial

Diversity & Inclusion

Responsibilities

Answer customer inquiries and concerns at the service counter, via email, or by telephone

Schedule and update payment arrangements for customers, record credit adjustments, and send delinquency notices as needed

Generate duplicate bills and other account documentation as required

Prepare and process work orders for tasks such as verified readings, leak tests, low water pressure, meter replacements, and repairs

Initiate meter check reads, bench tests, turn-ons, and turn-offs as needed

Receive, open, sort, and distribute incoming mail

Maintain organized records, files, and reports

Perform general clerical duties and provide administrative support assigned

Qualification

Customer ServiceClerical SkillsOffice Software ProficiencyData EntryBilingual CommunicationMulti-taskingStress ManagementTeam CollaborationConfidentiality

Required

High School diploma or GED

Two (2) years of experience in customer service, billing, or clerical work, preferably in a utility or municipal environment

Written and verbal communication skills in English

Verbal communication skills in additional language(s) as may be determined based on constituent population (i.e. Haitian Creole, Spanish, etc.)

Ability to understand and follow complex oral and written directions

Ability to handle stress and high-volume public interaction tactfully and professionally

Ability to multi-task in a fast-paced environment with frequent interruptions

Ability to communicate clearly and concisely, both orally and in writing

Ability to use office software and adapt to new technologies and processes

Ability to type from clear copy or rough draft at a moderate rate of speed

Ability to maintain composure and exercise good judgment under pressure

Ability to maintain effective working relationships with employees and the public

Ability to handle confidential and sensitive customer information with discretion

Ability to work independently with minimal supervision and collaboratively with a team

Ability to perform duties and handle physical requirements

Benefits

Group Health/Dental/Vision Insurance: HMO and dependent coverage is available

Life Insurance: One times employee’s gross annual salary. Dependent coverage is available.

Disability Insurance: Optional coverage available

Flexible Spending Accounts/ Dependent Care Savings Accounts

Employee Assistance Program (EAP)

Wellness Events and Fitness Classes

On-The-Job Injury Benefits: Worker's Compensation and Supplemental Pay Benefits, when applicable

Pension: (General Employees) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)

Pension: (Sworn Police Personnel) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)

Deferred Compensation: Optional employee contribution to IRA, and 457 Deferred Compensation Plans offered through Mission Square and Corbridge Financial.

Vacation: Two weeks per year; after five years, three weeks; after fifteen years, four weeks. Accumulation starts on date of hire. There is a six-month waiting period for using vacation time.

Holidays: Paid holidays, employee’s birthday, and two Floating/Personal Holidays

Sick Leave: Ten days per year; after three years, 11 days; after five years, 12 days. Accumulation starts on date of hire. There is a three-month waiting period for using sick time.

Student Loan Forgiveness: The U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) Program may forgive your student loan balance after making 120 qualifying payments while working full-time with a governmental agency. For additional information please visitFederal Student Aid.

Tuition Reimbursement

Employee Assistance Trust Fund: A trust fund set up by the City of North Miami to assist employees who are faces with unforeseen emergencies. Participation is on a volunteer basis.

Reduced pricing for Transit and Tri-Rail Passes

Legal benefits coverage available -LegalShield

Pet Insurance available -Nationwide Pet Insurance

Free City Library Card

Merit Increase: Full time employees are eligible for an annual merit increase.

Salary: Paid on a weekly basis for the previous work week

Direct Deposit