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InterSources Inc · 4 months ago

Level 1 Help Desk Analyst

Conyers, GA

Full-time

Onsite

Entry Level

2+ years exp

InterSources Inc is seeking a Help Desk Analyst who provides technical assistance to both internal and external customers for tier one issues. The role involves troubleshooting hardware, software, and connectivity issues while ensuring a high level of customer service in a call center environment.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Oversee the daily performance of computer systems and applications

Answer user inquiries regarding computer software or hardware operation to resolve problems

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved

Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualification

Helpdesk TechnicianOutlookMS OfficeWindows 7Windows 10Apple iOSCustomer ServiceTechnical Support

Required

Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment

2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Knowledge of Apple iOS

Company

InterSources Inc

Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.

Founded in 2007

Fremont, California, USA

501-1000 employees

https://www.intersourcesinc.com

H1B Sponsorship

InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (5)

2023 (16)

2022 (1)

2021 (7)

2020 (7)