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ETalentNetwork · 2 days ago

Help Desk Technician 3

Carson City, NV

Full-time

Onsite

Senior Level

5+ years exp

ETalentNetwork is a company seeking a Help Desk Technician 3. The role involves providing user support, managing help desk applications, and monitoring computer systems and peripherals.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Create and use disk images

Provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy

Provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors

Restore data from backup media

Train and lead assigned personnel

Monitor operations in the absence of a supervisor

Qualification

Help desk applicationsOperating systems knowledgeDatabase principlesNetwork troubleshootingProgramming language knowledgeUser password securityTraining abilityDocumentation skills

Required

Graduation from high school or equivalent

Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals

Three years of IT work experience in a user support role

Detailed knowledge of commercially available operating systems and applications used by the agency

Detailed knowledge of help desk applications configuration as used for change/problem management

Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system

Detailed knowledge of user password security principles and practices

Working knowledge of database principles

Working knowledge of network domains and login procedures

Working knowledge of web browser capabilities and the difference between intranets and the Internet

General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications

General knowledge of network troubleshooting

Ability to create and use disk images

Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy

Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors

Ability to restore data from backup media

Detailed knowledge of departmental policies and procedures related to help desk support

Detailed knowledge of agency change/problem management plan

Working knowledge of hardware and software specific to an agency

Ability to train and lead assigned personnel

Ability to monitor operations in the absence of a supervisor