IT Operations Analyst I jobs in United States
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Robertson & Company Ltd. ยท 3 days ago

IT Operations Analyst I

positionLexington, SC
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Robertson & Company Ltd. is a top financial institution with significant North American holdings, and they are seeking an IT Operations Analyst I to support their operations. The role involves responding to colleague inquiries, ensuring accurate problem documentation, and identifying trends for improvement.

ConsultingRecruitingStaffing Agency

Responsibilities

Respond to a variety of inbound colleague calls/emails
Ensure accurate and detailed problem documentation/ticketing
Provide timely escalation and follow-up with support groups and colleagues
Identify and escalate wide-impact or potential wide-impacting outages
Identify trends and opportunities for improvement as well as provide ongoing feedback
Build ongoing support proficiency for other skills and applications

Qualification

IT Helpdesk experienceCustomer support experienceMicrosoft Office 365Technical degree/CertificationExceptional customer serviceTroubleshooting experiencePC hardware knowledgeTyping speedTeam player

Required

High school education required
2 Years of IT Technical Experience
Above average computing and navigational skills
Exceptional customer service skills in a client facing role such as a call center/tech support role
Must have experience with customer support
Team player who collaborates effectively with peers and other teams but can also work well independently
Good knowledge of Microsoft Office 365. (Word, Excel, OneNote and PowerPoint)
Ability to type at least 30 words per minute
Required 5 Days a week on site
Looking to grow in IT - willing to learn and grow into the role
Call Center with Technical Support Background - troubleshooting experience
Knockout Questionnaire is completed and attached with submission. (candidates are to bring preliminary questionnaire to interview)
Access to a mobile device for multi factor authentication
IT Helpdesk experience/Experience with Ticketing

Preferred

Technical degree and/or IT Certification preferred
General knowledge and understanding of PC hardware and components

Company

Robertson & Company Ltd.

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Robertson & Company Ltd.
location
Toronto, Ontario, CAN
people-size51-200 employees
web-link
https://www.robertsonandcompany.com

Funding

Current Stage
Growth Stage

Leadership Team

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David Robertson
Chief Executive Officer
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Brian McDonald
Chief Operating Officer & Global Head of Human Resources
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Company data provided by crunchbase