IT Systems & Operations Support Specialist (Level II) jobs in United States
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Central Point Partners ยท 5 days ago

IT Systems & Operations Support Specialist (Level II)

positionBrewster, NY
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Central Point Partners is seeking an experienced IT Systems & Operations Support Specialist to provide hands-on IT and Operational Technology (OT) support within a dynamic manufacturing environment. This role combines traditional desktop and infrastructure support with plant-floor technology troubleshooting, ensuring seamless operation across IT and automation systems.

ConsultingRecruitingStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals
Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system
Perform imaging, software installations, hardware replacements, and peripheral setups per company standards
Deliver consistent, professional communication and build strong user relationships across departments
Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling
Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations
Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems
Maintain compliance with security protocols, data handling standards, and corporate IT policies
Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms
Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems
Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments

Qualification

Windows environmentsAzure servicesNetworking conceptsVirtualization Hyper-VVirtualization Azure HCIBackup/disaster recovery systemsIndustrial control systemsIoT device managementCybersecurity principlesCompTIA Network+Microsoft certificationsCisco certificationsCustomer service skillsProblem-solving skillsCommunication skills

Required

Bachelor's degree in Computer Science, Information Technology, or equivalent experience
5+ years of hands-on IT operations, infrastructure, or technical support experience
Strong knowledge of Windows environments, Azure services, and core networking concepts
Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems
Excellent problem-solving, customer service, and communication skills

Preferred

Experience supporting industrial control systems (SCADA, PLC, DCS, MES, AVEVA, Wonderware, Client iFIX)
Familiarity with IoT device management and cybersecurity principles
Certifications such as CompTIA Network+, Microsoft, or Cisco preferred

Company

Central Point Partners

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Central Point Partners is an IT firm that provides consultation, staffing, big data, staff augmentation and executive search services.
dateFounded in 2012
location
Westerville, Ohio, USA
people-size51-200 employees
web-link
https://www.centralpointpartners.com

H1B Sponsorship

Central Point Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Kristine Long
Chief Administrative Officer
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Company data provided by crunchbase