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IG Masonry Support · 1 week ago

Technical Support Engineer

South Area, KS

Full-time

Hybrid

Mid Level

Showersave is looking for an experienced and motivated Plumber to join their Technical Support team in a customer-focused role. This position involves providing expert technical advice, product support, and practical solutions while building strong customer relationships.

Building MaterialConstructionManufacturing

Responsibilities

Conduct site visits to provide technical assistance, troubleshoot issues, and ensure proper installation of Showersave products

Deliver engaging and informative 'tool box talks' and training sessions, both in person and online, to educate installers and customers on Showersave products and best practices

Respond promptly and accurately to technical inquiries from customers via phone, email, and other communication channels

Provide expert technical guidance and support to customers regarding product selection, installation, and troubleshooting

Build and maintain strong relationships with customers, ensuring their satisfaction with Showersave products and services

Maintain a comprehensive understanding of Showersave products, installation procedures, and technical specifications

Maintain accurate records of site visits, customer interactions, and technical issues

Work closely with the Technical Manager and other team members to ensure seamless customer support

As the company expands and due to ongoing changes in market conditions and the business environment, it is a requirement of the position to undertake any other reasonable task related to the position you hold