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Synergy Bank · 3 weeks ago

Teller (30 - 35 Hours/Week)

Gray - Gray, LA 70359

Full-time, Part-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

Synergy Bank is a retail banking institution seeking a Teller to join their team. The Teller will accept negotiable items and transaction requests from customers, record activity on customer accounts, and ensure accurate and friendly service while promoting bank products.

BankingFinanceFinancial Services

Responsibilities

Provides the Synergy Bank standard of excellence in customer service

Maintains honesty and the highest level of ethical standards

Receives cash and/or checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records

Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances

Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive, and abusive practices, and elder abuse

Process transactions such as night and ATM deposits, IRA and HSA contributions, loan and utility payments, and mail deposits

Complete CTRs accurately and timely

Balances cash drawer at mid-day and at the end of the shift, comparing totaled amounts to computer generated proof sheet, and reporting discrepancies as necessary

Places holds on accounts as necessary according to Reg CC and bank procedures

Prepares and verifies official checks

Explains, promotes, or sells bank products and services that enhance the customer’s banking experience

Assists bank personnel as needed or as directed by management

Answering phones as necessary and providing telephone assistance to customers according to Synergy Bank’s telephone customer service standards

Counts coins and currency

Ensures that teller station is properly stocked with forms and supplies

Reports any malfunctions of Teller terminals or equipment

The responsibility of balancing is a priority of the Peak Teller I position. Every day, they are responsible for physically hand counting all the loose cash, strap cash, and coins to ensure the teller drawer, ATM, and cash vault all balance

Cheat sheets indicating the coin amounts in the vault are strictly prohibited in lieu of physically counting it daily

Trades must be done through Teller machines at the time the funds are given and received. There is no exception to this procedure

If at any time during the day, the drawer is counted to balance, the cash count is to be printed and placed in the work bin

At the end of the workday, a clear screen must be used to balance the drawer and physically count all monies

If a transaction is completed for a customer either during or after this count, again, a clear screen must be used, and all monies shall be physically recounted

It is important to understand that if money is miscounted, and the drawer balances, then that is force balancing the drawer

This is grounds for disciplinary action

If a drawer is counted and found to be out of balance, a second employee must count that drawer as well

The count must agree with the initial count, and if not, a supervisor must count to verify accuracy

Outage entries must be run before the day can be closed

All Tellers must ensure that their transactions have been received by CSI before exiting their teller

Qualification

Microsoft WordCustomer serviceMicrosoft ExcelAttention to detailMulti-taskingProfessional appearanceGeneral knowledge of bank productsInterpersonal skillsPersuasion skillsNegotiation skillsOrganizational skills