Apply on Employer Site

Wirex · 1 day ago

Community Manager (Part Time Hours)

United States

Full-time, Part-time

Remote

Entry Level

1+ years exp

Wirex is a company focused on digital currency solutions, and they are seeking a part-time Community Manager to manage and grow their online communities across various platforms. The role involves engaging with users, moderating conversations, and creating content to foster a welcoming environment.

AppsBlockchainCryptocurrencyFinancial ServicesFinTechMetaversePersonal Finance

Responsibilities

Help manage day-to-day moderation and engagement across Discord, Telegram, and Reddit (potential to expand)

Represent Wirex in community spaces with a professional, approachable, and consistent tone of voice

Respond to user questions, concerns, and feedback clearly and efficiently

Handle sensitive or high-pressure conversations with sound judgement and professionalism

Create and publish engaging community content, including announcements, prompts, polls, and discussion starters

Support community growth initiatives and engagement experiments with creative, out-of-the-box thinking

Manage and support the use of community bots on Discord and Telegram for moderation, onboarding, and engagement

Identify recurring issues, emerging trends, and community sentiment, escalating insights internally when needed

Collaborate closely with Marketing, Product, and Support teams to ensure consistent and accurate communication

Help foster an inclusive, respectful, and well-moderated environment across all community channels

Produce weekly community reports, covering engagement levels, sentiment, key themes, recurring issues, and actionable insights

Available to work on a part-time basis (up to 25 hours per week), across five days per week

Qualification

Community managementDiscord managementTelegram managementBot implementationWritten communicationImage editingInterpersonal skillsCustomer-first mindsetOrganizational skillsAdaptability