DTI (Diversified Technology Inc.) · 1 month ago
Oracle Business Systems Analyst
Minneapolis, MN
Full-time
Onsite
Mid Level
$73.67/hr - $73.67/hr
3+ years expDTI (Diversified Technology Inc.) is a successful IT Consulting/Staffing firm. They are seeking an Oracle Business Systems Analyst to analyze business requirements and translate them into Oracle system solutions, enhancing business processes and efficiency.
Information Technology & Services
Responsibilities
Analyze business requirements and translate them into Oracle system solutions to enhance business processes and efficiency
Gather and document business requirements through interviews, workshops, and analysis of existing systems
Design and propose Oracle system solutions that align with business needs and objectives
Collaborate with stakeholders to ensure successful implementation of Oracle solutions
Conduct system testing and validation to ensure Oracle solutions meet business requirements
Provide training and support to end-users on Oracle systems and processes
Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM)
Triage and resolve level 1 incidents and service requests
Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures
Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes
Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues
Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes
Assist with user onboarding, role provisioning requests and basic training for new/changed features
Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement
Qualification
Required
3+ years experience as an Oracle Business Systems Analyst
Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM – specify modules used locally)
Understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used)
Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artifacts
Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team)
Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows
Knowledge of role based access control and user provisioning processes in Oracle Cloud
Strong customer service orientation; clear, calm communicator with business users
Good problem solving skills
Preferred
ITIL Foundation preferred
Oracle Cloud certifications or vendor training a plus
Company
DTI (Diversified Technology Inc.)
DTI (Diversified Technology Inc.)
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Henry
Chief Executive Officer
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